[ref. j41627024] HR Senior Payroll and Pensions Manager

The Department for Business and Trade (DBT) is the department for economic growth. We support businesses to invest, grow and export, creating jobs and opportunities across the country.

Your role will sit within the HR Operations team. The wider team is responsible for a variety of key HR deliverables including the Casework and Advisory Service, pensions, contract management, health and well-being and third-party providers including shared services.

In this role you will support activities and initiatives related to payroll, shared services and pensions. You will also work within a team to help shape the future HR services provision for the department.

This will include management of BAU payroll and shared services activities including relationship management of UKSBS, complaints and escalations, and performance monitoring. This will also include representing DBT on improvement and change projects with UKSBS as required.

The role will support with management of over-payments, including monitoring MI, over-payment casework and appeals and addressing causes.

You will also be required to support on pensions related activities, including annual exercises, casework, escalations and Ill Health Retirements/Injury Benefit applications.

This role also helps ensure that DBT continues to meet its legal responsibilities in terms of payroll and pension activity.

You will be responsible for managing the communications to the department around payroll and pensions activity. You will collaborate with, and build, trusted relationships with key stakeholders and colleagues to ensure a seamless end to end customer experience.

• Support relationship management of UKSBS, including day-to-day management, escalations and over-payments, ensuring the department and providers met legal obligations and deliver high quality customer service.
• Support pensions activity, including supporting Civil Service Pensions and related activity
• Support on change and improvement projects with UKSBS as required
• Manage related budgets
• Drive forward key initiatives to help improve performance and the overall employee experience of HR services around payroll and pensions;
• Carry out reviews of current processes and enable employees across the department to feedback regarding their experiences to aide continuous improvement.
• Support and manage key stakeholder relationships.

Other duties, as required.