Resource, Engagement & Participation Manager
Job overview
An opportunity has arisen within the Involvement, Recovery & Wellness Centre, working Cheshire Wide, for a person to job share with the current Resource, Engagement & Participation Manager for one day a week (7.5 hours) to aid with succession planning.
This role takes on the responsibility for overseeing the delivery of high-quality administration and engagement activities, implementing process and procedures, to ensure that safe quality standards are maintained and assured. The person will need to be able to work well under pressure in a potentially busy and noisy environment, as well as have administrative experience and feel comfortable networking, presenting, and overseeing engagement events Cheshire Wide that cover both primary and secondary care.
The role supports a team of lived experience members that in turn supports the users of CWP services. Therefore, a high level of organisation, knowledge and experience is required, to help the team take the initiative to successfully implement promotional engagement activities that involve putting the service user at the heart of everything we do.
Vacancy site to be discussed and agreed at interview as the role is Cheshire Wide.
This is a permanent part-time post for 7.5 hours per week.
Main duties of the job
Key responsibilities involve.- The post holder together with the Team Operations Manager will ensure that effective administration processes are in place (including HR processes, etc) for induction. This will include supervision, appraisal, performance management and absence management. These will be monitored on a regular basis to ensure adherence to policy standards and requirements.
- To lead, develop and deliver Involvement, Participation, Engagement activities Cheshire Wide and work closely with CWP's Patient and Carer Experience Team.
- To support and eventually lead on the coordination and delivery of the Expert Patient Programme, Cheshire Wide, in strict alignment with the EPP DoH Licence requirements and CWP policies and procedures.
- . To contribute to effective multidisciplinary working, build and maintain positive working relationships with all team members, and other services within the Trust, to ensure effective interface and continuity of care between disciplines and services.
Working for our organisation
CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries.
Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.
We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.
CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.
To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This programme welcomes you to CWP and provides you with information and training to support you in your role.
We welcome applications from people who have direct experience of accessing our services.
Detailed job description and main responsibilities
Please download a copy of the job description for full details.
Recruitment selection processes are based on competence (see Person specification) and values.
CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust’s Values and Behaviours which are ‘the 6 Cs’ Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trust’s Values and associated behaviours.You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website https://www.cwp.nhs.uk/completing-application-guidance. If you need any further guidance to help you complete your application, contact our recruitment team via email – [email protected] or by calling 01244 393100.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a ‘Silver’ award with the MOD Defence Employer Recognition Scheme (DERS).
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.
Good luck with your application. We hope to welcome you to Team CWP very soon.
Person specification
Qualifications
Essential criteria- Degree or equivalent level qualification
- Evidence of continuing professional development
- Management Course
Knowledge and Expertise
Essential criteria- Specialist knowledge relevant to the service
- Working knowledge of all relevant legislation
- Understanding of the role and function of other organisations providing services to the local population
- Understanding of the legislative and quality frameworks that govern provision of community services
- Evidence of undertaking audit work
Experience
Essential criteria- Experience of facilitating the Expert Patient Programme
- Experience of facilitating engagement and participation events
- Experience of managing nonclinical staff and other professionals
- Experience of implementing significant changes in working practices
- Experience of monitoring standards of care
- Experience of providing supervision
- Experience of working within a multidisciplinary team
- Experience of recruitment and selection of staff