Repairs & Planning Co-ordinator
Repairs & Planning Co-ordinator
£28,476 per year
37 hours per week; Permanent
Monday - Friday
Crane Hill Lodge/ Hybrid
Ref: IP345
The purpose of this role is to effectively co-ordinate and schedule repair appointments for customers to ensure that all are completed on time, effectively and where possible ensure a first-time fix. To work with the Repairs and Materials Co-ordinators, Customer Services team and Contractors to maximise customer satisfaction and delivery.
To diagnose repairs to ensure that the most appropriate operative attends at a convenient time for the customer, to make an appointment for the repair work advising the tenant of the expected timescales for the repair to be completed.
Key Responsibilities:
As part of this role you will…- Work collaboratively with colleagues throughout Orwell to ensure the delivery of the organisation's visions, values and objectives.
- Be responsible for the effective daily planning of the mobile workforce to ensure increased productivity and provide a constant high quality and cost-effective repairs service.
- Ensure that administrative tasks are completed weekly to ensure that all KPI targets are met.
- Forecast where repair volume may exceed resources available and take timely action to address the situation.
- Assist the Repairs and Void Team Leaders and the Repair, Estate Manager and Orwell Repairs Operatives to exceed the performance and efficiency targets.
- Contribute towards improved customer service, by ensuring that all appointments are met and customers are informed at all stages.
- Experience in the scheduling and booking of repairs to domestic properties.
- Experience of organising the workload of the directly employed workforce.
- A knowledge of buying supplies, stock control, stock auditing and tracking.
- Vehicle tracking and monitoring knowledge.
- 22 days annual leave (pro rata) plus bank holidays
- Retail discounts via our rewards platform (restaurants, shopping, days out gym memberships, cinema tickets, holidays, Sky store and much more…)
- Reward and recognition awards
- Ongoing training and development & opportunities to progress in your role through the Orwell Academy
- Wellbeing programme
- Great training and development opportunities
- Cashback Health plan
- Access to Blue Light Card - membership fees apply.
- 4 GCSEs A-C or equivalent including English and Maths
- Microsoft Office suite (Word, Excel, Outlook, MS Teams)
Interview Date: To be confirmed
Before applying…
Additional employment documents: [...]/
Please notice Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.
Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential.We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.
If there's a barrier to you applying for any of our roles, we'd like to remove it so please get in touch with our Talent team either by giving them a call (01473 228782) or emailing work@orwell-housing.co.uk.
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