Paralegal - Client Services (FTC)
Pogust Goodhead is passionate about championing justice for the victims of wrongdoing by large corporations. The firm is at the cutting edge of international consumer claims, including historic settlements in the Volkswagen NOx Emissions Group Litigation in May 2022 and the victims of the British Airways Data Breach in 2021.
Pogust Goodhead is also a leader in environmental litigation. In July 2022 the firm secured a landmark, unanimous judgment from the Court of Appeal that allows over 700,000 victims of the Fundão Dam disaster, Brazil’s worst ever environmental disaster, to seek redress against the world's largest mining company, BHP, in the Courts of England and Wales.We were proud to be confirmed as winners of the Litigation Boutique firm of the year prize at The Lawyer Awards 2023, and were also name Boutique Law Firm of the Year at the British Legal Awards 2023, too.
As one of the world’s leading class action law firms, our mission is to level the playing field between individuals and businesses and large corporations.
We recognise that there can be substantial barriers to justice for consumers, residents, victims, small business owners, and investors when weighed up against the financial resources of multinational corporations.
Why is this role crucial for Pogust Goodhead?
Pogust Goodhead are undertaking a 6-month project focused on client service across our NOx emissions litigations. This is an excellent opportunity to start your Paralegal career in an entry-level position. Under this project, we seek to ensure that as many clients as possible have the opportunity to join our cases.You'll be part of a team of Client Service Agents and the first point of contact with potential new clients. It's therefore important that you are comfortable working on the telephone and strive to provide an excellent customer service experience.
You'll be welcoming new clients to the Firm and assisting with new client due diligence processes.
If the project is successful, we may consider extending it, and therefore we would look to offer full-time positions. As this role is continually tracked against performance, we are able to offer bonuses to staff who perform well.
The day-to-day would focus on calling and emailing clients in order to provide them with help, answer queries, obtain further information and populate their files in our Case Management System. As this role will involve speaking to hundreds of clients, excellent communication and organisational skills are essential attributes of this role.This role also requires a highly motivated character who is keen to work in a fast paced and dynamic environment. Law degrees or experience in legal environments is beneficial but not essential, and we are open to a wide range of experience and backgrounds.
Requirements
Role & responsibilities and core competencies- Ad hoc duties commensurate with your role are also included in the below
As a Client Service Paralegal, your tasks will include:
- To fulfil front-line client contact, focusing on outbound calls, emails and other channels of communication.
- To work collaboratively within your team and aim to ensure that all KPIs and targets are met and that service standards are maintained.
- To be part of and help to create a highly motivated culture of continuous improvement within the team.
- To champion our core values and always demonstrate a committed and positive attitude towards change and our clients.
What you’ll bring to POGUST GOODHEAD:
Essential- Exceptional written and oral communication skills.
- Excellent word processing and IT skills, including knowledge of a range of software packages.
- The ability to work under pressure.
- Good organisational and time management skills.
- The ability to research, digest, analyse and present material clearly and concisely.
- Excellent interpersonal skills.
- The ability to take initiative.
- Honesty and reliability.
- Attention to detail.
- Discretion and an understanding of confidentiality issues.
- Proficiency in the English language.
- Degree in law, business, or finance.
- Experience working in the legal industry.
- Language Skills; Portuguese, German and/or Dutch.
- Other languages.
Benefits
Pogust Goodhead employee commitment
At Pogust Goodhead we believe in championing personal growth and achievements, but first and foremost, we are also a team, and a team is strongest when everyone feels that they are supported and valued as individuals.
We know that our team are the heart of Pogust Goodhead and that is why we make the following commitment to all our people:
- To be a meritocracy with a fair and transparent pay review process
- To offer opportunities for internal promotion
- To provide everyone with a fair and structured performance review process
- To provide a learning environment that supports its employees in becoming experts in their roles
- To give all Pogust Goodhead’s people opportunities to influence and improve how we work
- Our commitment to building an inclusive workplace
We do not tolerate discrimination of any kind within our company and we celebrate creating a culture offering opportunity for all, regardless of race, culture, gender, age, sexual orientation, socio-economic background, disability, or religious beliefs.