[ref. h9056000] Band 4 - Clerical Supervisor, Radiology

Job overview

Join our growing Admin and Clerical Team!

Our service is growing, and we are excited to announce am upcoming opportunity for a Clerical Supervisor to join our Radiology Clerical team at St Albans City Hospital.

The Clerical Supervisor role is perfect for those with strong communication skills who thrive in a close-knit team environment while also collaborating with a wide range of professionals across the hospital.

You will provide effective and empathetic leadership to the radiology administration team, ensuring a high standard of clerical services across imaging services.

If you have experience in an administrative role, including administrative protocols and procedures, and are interested in an NHS career focused on patient support, this could be the perfect opportunity for you.

Main duties of the job

Develop close working relationships with the Ultrasound clerical lead in St Albans City Hospital, clerical leads at Hemel Hempstead Hospital and Watford General Hospital.

Work across various areas of the Radiology Department, i.e. X-ray, Reception, Ultrasound Appointments Office, MRI, CT, Maternity Ultrasound, Breast Imaging Reception, Image Transfers and CD burning and A&E X-ray.

Implement policies for own area and propose changes for work practices identifying opportunities for improvement within the Radiology Department via Leek and clerical meetings.

Working for our organisation

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.

https://www.westhertshospitals.nhs.uk/flexibleworking/

We kindly invite you to consider submitting an application.

If you have a disability or long-term health condition and should you require support or guidance please contact [email protected]

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for a full list of duties and details about the role.

Person specification

Education and qualifications:

• GCSE qualification (Maths, English, IT).
• NVQ3 Customer Care or equivalent experience in a customer facing environment or a willingness to work towards an NVQ3.

• Leadership qualification.
• Conflict resolution.

Knowledge:

• Competent in Microsoft Office programs.
• Understanding of information governance issues and how to manage confidential patient information and Data Protection Act.

• Knowledge of Patient Administration Systems, e.g. CRIS, Clinicom, EPR & CERNER.
• Understanding the Trust’s policy on Equality/Diversity and Health & Safety policies.

Experience:

• Experience of working in a customer orientated environment.
• Experience of working in an administrative role and office protocols and procedures.

• Previous healthcare experience.
• Reception experience.
• Experience of handling confidential information.
• Leading a team.
• Conflict resolution experience.
• Complaint management experience.