Customer Success Executive

• Leatherhead/Home Based (3 days remote with 2 in the office)
• Competitive Salary and benefits

Customer Success Executive

You will also facilitate customer enquiries and some account management, working closely with the wider Commercial Team (Sales & Marketing).

Your responsibilities will include:

• Providing excellent customer service, building, and maintaining customer relationships.
• Actioning and monitoring service desk customer queries (calls and emails).
• Operating in a team environment.
• Supporting the sales team in developing account intelligence and pro-actively sharing information.
• Identifying opportunities/leads to pass to the sales team.
• Assisting in reporting on sales efforts, including sales pipeline activity and new prospects.
• On-boarding new customers and training them on new services.
• Creating and maintaining customer support materials.
• Ensuring smooth daily operations of the business.
• Assisting in internal and external audits of the Client team.
• Working collaboratively with the sales and marketing team to improve service efficiency and maintain customer relationships.
• Monitoring and reporting KPIs.
• Assisting in developing and documenting processes and processing subscription renewals.

We are looking for professionals with the following skills:

• Excellent verbal, written, and interpersonal communication skills.
• Strong presentation skills.
• Ability to work effectively in a team.
• Results-oriented with a focus on completing projects on time.
• Problem-solving skills and initiative.
• Negotiation skills for handling challenging conversations.
• Ability to manage and prioritize tasks in line with SLAs and deadlines.
• At least 1 year of customer service experience.
• Educated to degree level or equivalent.
• Strong client-facing and presenting skills.
• Ability to demonstrate SaaS products to customers.
• Proficient in Outlook and MS Office.

This is an excellent opportunity to work for a great company. Please apply by responding with an up-to-date copy of your CV. Please feel free to email with any queries.