[ref. k9641804] Customer Account Manager

About Our Client

We tailor our support to your circumstances, and always have your best interests at heart.

• Receiving referrals from customers in financial difficulties who are interested in a debt solution
• Complete a comprehensive assessment of each customer's circumstances, including their personal details, potential vulnerabilities, debt level, asset position, affordability, and reason for financial difficulty
• Provide advice based on the customer's circumstances, detailing the debt solutions available, and make an informed recommendation
• Draft paperwork with accuracy and attention to detail
• Convene and conduct meeting of creditors
• Liaise with creditors over votes or to discuss modifications to arrangements.
• Provide support throughout the customer journey, ending with them entering into an arrangement

The Successful Applicant

A successful Customer Account Manager should have:

• Experience dealing with customers confidently via telephone
• Positive, driven, and motivated individual who thrives in a fast-paced environment
• Customer onboarding and satisfaction experience
• Experience working within account management or sales
• Proven track record of achieving KPIs
• A professional, influential, and dynamic, with a strong can-do attitude
• Exceptional communication skills, both verbal and written
• The ability to engage with customers sincerely and empathetically
• Excellent negotiation and objection handling skills

• A competitive salary
• A comprehensive benefits package including health, pension, and bonus
• A supportive and collaborative company culture
• Opportunities for professional growth and development

This role is an excellent opportunity to join a thriving company in Glasgow's financial services sector. We encourage all candidates to apply and look forward to meeting our next Customer Account Manager.