Business Support Officer - Nursing and Patient Experience
Job overview
To provide an efficient and responsive administrative service to the Senior Leadership Team, within the Nursing and Patient Experience Directorate.
To provide comprehensive executive administrative support to the Chief of Allied Health Professionals, the Chief of Mental Health, the Health Inequalities Lead and the Head of Patient Experience.
Main duties of the job
The core duties of the role are to support the Directorate Senior Leadership Team in the delivery of the following tasks including but are not limited:
- To provide comprehensive executive administrative support to Directorate Senior Leadership Team.
- To provide administrative support to Directorate operational and governance meetings.
- To support and ensure the efficient and professional running of the N&PE Executive office and other areas of the Directorate as required.
- Support maintaining an appropriate electronic and physical filing systems for the Directorate.
Working for our organisation
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women’s staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust’s mission, values and efforts specific to inclusion.All of our staff networks are open to any employee.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person specification
GOSH Culture and Values
Essential criteria- Our Always values
- Understanding of Diversity and Inclusion challenges in the workplace
Academic/Professional qualification/Training
Essential criteria- Competent in all aspects of Microsoft Office
- BTEC Diploma/Level 3 Diploma NVQ in Business Administration / RSA Level 3) OR equivalent knowledge gained through relevant work experience
- Knowledge and skills to degree level or equivalent
- Continuing Professional Development
Experience/Knowledge
Essential criteria- Extensive experience in an administrative or secretarial setting
- Structure and prioritise own workload to help ensure that the Senior EA’s priorities and deadlines are achieved
- Develop personal performance based on an accurate understanding of existing levels of skills and knowledge
- Able to react immediately to complex events and be decisive whilst under pressure
- Able to operate and maintain administration processes and systems to support the Senior EA
- Develop and maintain relationships that facilitate the achievement of the Senior EA’s priorities and objectives
- Taking and transcribing formal minutes from Directorate level meetings
- Ability to gather, analyse and interpret data and information from both electronic and paper-based sources
- Previous experience of working in an NHS environment
Skills/Abilities
Essential criteria- Able to manage time critical and sensitive projects from initiation to completion
- Advanced keyboard skills, for audio typing and data input
- Previous experience of working in an NHS environment
- Knowledge of the NHS and its relationships with partner organisations
- Knowledge of the NHS and its relationships with partner organisations
Personal Attributes
Essential criteria- Advanced keyboard skills, for audio typing and data input
- Calm under pressure
- Excellent written and verbal communication skills
- Excellent time keeping skills
Please be advised that:
The recruitment process for all admin and clerical roles at Bands 2-4 will be a two stage recruitment process whereby shortlisted candidates will undertake an online literacy, numeracy, ICT and typing test. Only those candidates who pass the competency test will proceed to a formal interview.
The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
Only those candidates who clearly demonstrate how they meet the person specification criteria for this post will be shortlisted. Please note that where high volumes of applicants have been received, additional criteria may on occasion be used to determine the final shortlist.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
We are an accredited Living Wage Employer.