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The main purpose of the role of Quality Coordinator is to put our client’s voice at a centre of everything we do. They will proactively gather feedback based on a robust and structured process and use that feedback to improve the services we offer to clients.

Core Responsibilities:

• Proactively gather feedback from all clients of Pure Support, using variety of communication strategies and based on a robust and structured process.
• Listening to client’s ideas to design services around their needs, choices and aspirations.
• Use feedback gathered to create session plans and/or objectives for the projects and activities we offer. The session plans should be engaging and inclusive allowing adaptations to meet individual needs.
• Report on the feedback gathered and make suggestions for improvement to Pure Support Management team.
• To create and lead client’s board.
• To support staff in the delivery of the sessions offering, feedback, guidance and identifying solutions to any issues that may arise.

External Auditing:

• To monitor the quality of sessions delivery using our internal paperwork.
• To create and maintain a database which allows session audits to be planned in a timely manner, to liaise with other staff who carry out session audits
• To support the manager in preparing for external audits
• To be involved in internal audits of Pure Support and help us to adhere to frameworks such as driving up quality
• Find creative ways of getting feedback from users of the service, their parents and carers

Other:

• Responsibility for embedding best practise around safeguarding across Pure Innovations.
• To travel to and work from any site that the duties of the job may require.
• To support the organisation’s commitment to equality and diversity and to promote non-discriminatory practices in all aspects of the work undertaken.
• Ensure data is stored and disposed of in an appropriate manner and in accordance with the requirements of GDPR.
• Ensure client confidentially is maintained at all times.
• As a remote worker you will be expected to transport a laptop to a variety of premises. This may involve lifting the equipment into and out of a car or public transport and/or carrying it around.
• Uphold, understand and adhere to all policies and procedures identified by Pure Innovations Ltd.

Any other duties as required by the Pure Support Manager.

Benefits:

• Company pension
• Employee discount
• Health & wellbeing programme
• Referral programme
• Sick pay

Schedule:

• Day shift

Education:

• GCSE or equivalent (required)

Work authorisation:

• United Kingdom (required)

Reference ID: 161