Service Coordinator - Diss - ref. d5340619
Join Monarch, the UK's leading provider of water softeners, as a Service Coordinator in our dynamic team based in Diss. With more than 50 years of expertise, we pride ourselves on delivering exceptional service and quality to our customers.
As a Service Coordinator, you will be at the forefront of customer interaction, managing service inquiries, scheduling maintenance visits, and ensuring that our engineers are optimally deployed. Your role will involve handling customer queries, promoting our product range, and providing essential administrative support.
The right candidate will possess excellent communication skills, a friendly demeanor, and the ability to work both independently and collaboratively within a team.
A proficiency in Microsoft Office products is also required to facilitate daily tasks and improve efficiency.
Requirements- Manage customer inquiries and schedule service and maintenance visits.
- Collaborate effectively within a team to achieve service excellence.
- Demonstrate the ability to work independently when required.
- Process payments over the phone accurately.
- Assist in stock management and ordering supplies.
- Oversee diary management for scheduled engineering visits.
- Perform general administrative duties, including data entry and processing.
- 25 days holiday + bank holidays
- Ongoing training
- Tiered structure allowing progression and future career paths.
- Working as part of a high performing successful team
- Employee discounts and staff incentives
- Company pension
- Free parking
- On-site parking