Business Systems Manager - GPA - 27% av. Pension

About Our Client

Birmingham - Bristol - Swindon | Very Hybrid | Package = Up to £71,000 | 27.9% pension

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate.

And they are looking for innovative, solutions-focused people to join their team.

Representing the best covenant in the UK - His Majesty's Government - they are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions.

Their strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across the organisation, it is also about ensuring their services meet the needs of government departments and the civil servants who use their spaces.

Join their dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. They are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape their future direction.

The GPA has delivered all of its major digital & data implementation and now requires a period of stabilisation, embedding & consolidation over the next 18 months to drive efficiencies before embarking on the next phase of innovation.

Are you passionate about driving strategic transformation through a cutting-edge technology stack?

If you are excited about combining strategic thinking with hands-on leadership in a collaborative environment, this is the opportunity for you. The successful candidate will play a key role in driving digital innovation, ensuring seamless integration of systems such as ERP and optimising operational efficiency.

If you are a strategic thinker, an inspiring leader, and a systems innovator, we would love to hear from you. Join us in shaping the future of technology at our organisation.

Job Description

• Develop and articulate a clear forward thinking corporate systems strategy aligned with GPA's Property & Digital Strategy and with our vision and growth objectives.
• Collaborate with stakeholders to define and prioritise enterprise system requirements, considering long-term business strategy and target operating model.
• Work closely with C-level executives to influence technology investments and contribute to the strategic direction of the company.

• Lead the design and development of the enterprise, business and application architecture ensuring scalability, flexibility and alignment with enterprise architecture principles and standards.
• Be at the forefront of innovation by ensuring our enterprise architecture supports evolving business needs, adaptability, flexibility and long-term growth.
• Identity, assess, and mitigate risks related to corporate systems strategy, architecture, delivery and operations.

• Oversee end-to-end project delivery for corporate systems, ensuring projects are completed on time, within scope, and on budget. For example, ERP.
• Establish and maintain effective operational processes for ongoing system functionality, including monitoring, maintenance, and support.
• Lead the planning and execution of release and deployment activities for corporate systems, ensuring a smooth transition of changes from development to production environments.

• Take ownership of the operational health of our corporate systems, ensuring maximum availability, security and performance.
• Implement and manage world-class ITIL/ITSM service management processes including for incident, problem, change and request management. Drive operational excellence and continuous improvement.
• Be the champion of innovation in operational processes, enabling the business to move faster and more efficiently.
• Implement and maintain robust configuration management processes for corporate systems and ERP to ensure systematic control of configuration items (CI) and management of configuration management databases (CMDB).
• Ensure comprehensive documentation of configurations, releases, and changes, facilitating knowledge transfer within the team and contributing to the overall knowledge management strategy.
• Collaborate with cross-functional teams to ensure seamless integration of corporate systems into daily business operations.

• Lead and inspire a talented team of IT professionals, fostering a culture of innovation, collaboration, and continuous learning.
• Provide mentorship and career development opportunities, empowering your team to reach their full-potential.

• Oversee the business systems budget, identifying opportunities to drive efficiency and maximise the value of technology investments.
• Lead initiatives that optimise resource allocation and cost management without compromising on quality or innovation.

• Stay abreast of technological advancements relevant to business systems, assessing their potential impact and overseeing the integration of new technologies to enhance system capabilities such robotic process automation (RPA) and AI tools like Microsoft Copilot.

The Successful Applicant

We are looking for an individual with demonstrable end-to-end lifecycle experience for business applications from design and implementation, through to support.

Essential Criteria:

• A visionary leader with a passion for leveraging technology to drive business success.
• Strong leadership skills, including the ability to lead and inspire cross-functional teams, foster a collaborative work environment, and mentor team members in skill development.
• A proven track record of leading high impact projects, managing cross-functional teams, and delivering complex systems.
• Strong interpersonal and communication skills with the ability to influence at all levels.
• Demonstrated experience in developing and implementing digital systems strategy for business systems that align with organisational goals and industry best practices.
• In-depth knowledge and experience in designing and implementing robust and scalable business and systems architecture.
• Experience in delivering large and complex technology led projects.
• Experience in implementing and managing IT Service Management (ITSM) best practices to enhance the delivery and support of IT services within the organisation. Expertise in enterprise architecture (TOGAF) and service management (ITIL/ITSM)
• Familiarity and experience with the IT Infrastructure Library (ITIL) framework, including successful rollout and adoption of ITIL practices for improved IT service delivery.

Qualifications and Accreditations:

Essential Criteria:

• There are no essential criteria for Qualifications and Accreditations

Desirable Criteria:

• Qualifications / certifications in project management such as PMP (Project Management Professional) or PRINCE2 or APMG AgilePM
• Qualifications in Enterprise Architecture, such as TOGAF.
• Certifications in ITSM, such as ITIL Foundation
• Experience in monitoring industry trends, technological advancements, and best practices to drive continuous improvement initiatives for enhancing the efficiency and effectiveness of corporate systems.
• Gold Standard: Attained, working towards, or willing to work towards Chartered status in the British Computer Society (CITP)
• This attracts a Gold Standard additional £5,000 per year
• Please see Package breakdown

This vacancy is using SUCCESS PROFILES (opens in a new window) and will assess your Behaviours, Strengths, Experience and Technical skills.

Behaviours:

You will be assessed against these different behaviours during the selection process:

• Working together
• Managing a quality service
• Seeing the bigger picture
• Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

• Customer Perspective
• Commercial acumen
• Property Market Knowledge
• Innovation

• Strategic
• Team Leader
• Decisive

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window)

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

What's on Offer

Package: Up to £71,000 DoE

A basic salary of up to £60,000 is offered, in addition to up to £6,000 Recruitment & Retention allowance + £5,000 on attainment of Gold Standard Accreditation, in this case the Chartered I.T. Professional (CITP). Only the BASIC SALARY is pensionable.

Pension & Benefits:

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Generous annual leave

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Sift

The sift is due to take place week commencing 9.12.24.

Interview

You must be willing to travel to any of the GPA locations for your interview.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals

Nationals of the Republic of Ireland

Nationals of Commonwealth countries who have the right to work in the UK

Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)

Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service.