[ref. b90057924] Front of House Team Leader
What you'll bring to the team:
Front of House Team Leader
Location: Thorpe Park, KT16 8PNHours: Part time - must work weekends
Contract Type: Seasonal, until November 2025
Qualifications & Experience:
In this role, you will support the smooth, efficient and secure running of the Front of House areas. You will ensure the team are always achieving and maintaining the highest standards of guest experience and customer service. The primary role will be to supervise the seasonal host team in running a smooth and seamless guest journey upon entry and exit to Thorpe Park.You will be a role model in driving high levels of customer service and upselling to ensure financial and sales targets are met. The role will consist of being the departmental duty manager on a rotational basis and will require you to build strong relationship with all other departments across the park.
Duties in this role include, but are not limited to:
- Regularly take on the Department Duty management roles within the department.
- To ensure that the experience provided to all Guests is of a high standard, always with the Guest Obsessed philosophy in mind.
- To help and support the department in achieving car park sales targets, as well as encouraging on the day Annual Pass upselling.
- Help to maintain a high level of customer service by promoting and displaying the agreed departmental standards to all.
- Maintain a high level of presentation standards in all areas, both guests facing and back of house.
- Proactively operate the mobile selling function and ensure smooth running of the department.
- Take on a leading role in improving the guest experience within the car park, in both the morning and end of day operations.
- Play an active role in ensure the department is fully compliant with H&S policies
- Support the management team in Profit Protection compliance.
- Support the Welcome and Uniform team with all areas of responsibility when required.
Benefits:
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in our retail shops and restaurants
- 40% discount online off LEGO, and much more!
- Free bus from Staines station for all employees
- Fortnightly pay
- Free staff parking
- Ongoing training & development to have a longer-term career in Merlin
- Access to Perks at Work which 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
Pay Range: Compensation between GBP £11.72/Hr.-GBP £11.72/Hr.