Manchester - Customer Service Manager
Michael Page Manchester
About Our Client
Our client is a leading online retailer specialising in premium cosmetics supplying directly to large retailers across the UK. Renowned for its innovative products and trend-setting styles, the brand has established a strong presence in the beauty industry by blending high-quality offerings with an exceptional online shopping experience.
Job Description
Key responsibilities will consist of:
- Supervise and support Retail Logistics Coordinators and Team Leaders.
- Coach and develop the team to enhance performance and accountability.
- Implement best practices to optimise retail logistics operations.
- Track key performance indicators to drive customer satisfaction and continuous improvement.
- Partner with cross-functional teams to address order processing challenges.
- Evaluate operations and recommend enhancements for efficiency.
- Serve as the Oracle ERP business lead for system improvements.
- Work with IT and operations to test and implement new solutions.
- Deliver technical support and training to team members.
- Identify and execute strategic initiatives to eliminate process inefficiencies.
The Successful Applicant
The successful candidate will consist of:
- Exceptional leadership and motivational abilities.
- Demonstrated success in leading teams within fast-paced operational environments.
- Strong analytical and problem-solving capabilities.
- Proven expertise in developing innovative solutions to enhance productivity.
- Results-driven, with a focus on achieving team and company objectives.
- Strong interpersonal skills, with the ability to influence and lead effectively.
- Excellent written and verbal communication skills.
- Highly collaborative, skilled in leading meetings and engaging with cross-functional teams.
- Ability to set and manage multiple priorities while effectively delegating tasks.
- Basic starting salay of £38k + DOE.
- Team performance-related bonus.
- Pension contribution.
- Product & in-store discounts.
- Hybrid working with flexibility.
- Free parking.
- New & recently refurbished office environment.
- Free days out & monthly reward incentives.
- Free gym memberships & loyalty schemes.
Sheffield, 34 mi from Manchester
Senior Customer Service Manager
• £55,000 - £65,000 plus Car / Allowance & Bonus
• Sheffield Based
• Manufacturing & Supply Chain
Client Details
Page Group are working in partnership with an industry leading supply chain and manufacturing...
Michael PageSalford, 2 mi from Manchester
and develop the team to enhance performance and accountability.
• Implement best practices to optimise retail logistics operations.
• Track key performance indicators to drive customer satisfaction and continuous improvement.
• Partner with cross-functional...
Interactive InvestorManchester
for our customers, our teams, ourselves and interactive investor.
PURPOSE OF ROLE:
To effectively manage a team of Customer Service Representatives. Responsible for providing inspirational leadership through coaching, reward, recognition, regular...