Customer Service Advisor
Job description -
Customer Service Advisor - 26k - 29k + Bonus!- Investigate and analyse customer concerns, providing accurate and timely responses.
- Collaborate with internal teams to address root causes and implement corrective actions.
Communication:
- Maintain open lines of communication with customers, keeping them informed throughout the escalation resolution process.
- Provide clear and concise updates to both internal stakeholders and customers regarding the status of escalations.
Documentation and Reporting:
- Document all customer interactions and escalations, maintaining accurate records.
- Generate regular reports on customer escalations, identifying trends and proposing proactive solutions.
Customer Satisfaction:
- Monitor customer satisfaction levels and implement strategies to enhance overall customer experience.
- Proactively seek feedback from customers to identify opportunities for improvement.
Qualifications and Skills:
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities with a keen attention to detail.
- Ability to work collaboratively in a team environment.
- Proficient in using relevant software applications for documentation and reporting.
Pay: £26,000.00-£27,000.00 per year
Benefits -- Company pension
- Free parking
- 25 days holiday + Bank holidays
- Yearly bonus
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
- No weekends
This company is seeking three part-time CustomerServiceAdvisors to join their team to handle enquiries from the public. The successful candidates will be responsible for providing information and advice in a busy customerservice environment...
Overview:
CustomerAdvisor - Checkouts
Part time - 15 hours per week
Permanent Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
UK Notional hourly rate £12.21 per hour
B&Q Grantham
We believe anyone can improve their home...
Worksop
SALARY AND BENEFITS: £12.20ph Monday to Friday
Working Hours: 06:00 -14:00 / 08:00 -16:00 / 10:00 – 18:00 with an average of 40 hours as an average working week.
ROLE INFORMATION: Rapier Employment have...