General Porter

In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible

IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM

All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment or education references covering 3 years. If you have gaps you will be required to provide character references. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment or education references covering 3 years.

Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.

Job overview

To act as part of a Healthcare Facilities Support Team that delivers portering services, patient and staff support and Facilities support services. To also assist QEF management in the provision of a comprehensive customer led portering service using allocated equipment/ resources available to the department.

Main duties of the job

Patient transportation

• Following QEF Policy, collect and distribute medical devices from the hospitals loan library service
• The collection and delivery service for internal and external mail, parcels, supplies, pharmacy items.
• Furniture collection and removal.
• The storage, distribution and collection of medical devices
• The collection of dirty and the distribution of clean linen
• The collection and safe storage of site waste
• To provide a collection and delivery service for internal and external mail, parcels, supplies, pharmacy items etc.
• Movement of items of furniture under the direction of charge hand supervisor
• Respond as directed to assist in emergency procedures including urgent bloods, specimens etc and major incident and fire.
• Distribution and storage of medical gasses
• Collection and transportation of food regeneration trolleys and other food items from catering department to user areas, subsequent removal and return to the main kitchen.
• Duties associated with the mortuary and deceased appropriate record keeping out of hours
• To project at all times a friendly, helpful, courteous and professional manner while dealing with all customers of QEF
• To provide general assistance to all staff, visitors and patients in a courteous and professional manner

Working for our organisation

QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.

We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).

In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.

QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.

We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.

Detailed job description and main responsibilities

• Follow site assignment instructions and carryout scheduled tasks as detailed daily/weekly and periodic
• Ability to use own initiative in response to variations in work routine seeking support as necessary
• Demonstrate flexibility in terms of work area, and shift pattern to meet the needs of the service
• Ability to record and escalate serious incidents to appropriate managers

Person specification

Qualifications

• Full Driving License
• Willingness to undertake job related training

• NVQ or similar qualification

Experience

• Experience working in a customer orientated security role/in a healthcare setting

Knowledge

• Patient and client interactions which portray a professional, supportive and caring service
• Constructive team working and participation including multi-disciplinary team relationships(
• Personal organisation and time management with strong attention to detail
• Ability to work independently and use initiative, while being part of a team. (

• Knowledge of the application of all regulatory and legislative requirements required to ensure a Healthy & Safe environment including: Infection Prevention and Control; Safe Working; Lone Working; and Manual Handling; Patient and Customer Care

Applicants who have not been contacted within 4 weeks of the closing date are to assume that their application has been unsuccessful.

Gateshead Health NHS Foundation Trust is a smoke free organisation in line with Smoke Free Gateshead