Directorate Support Manager - Oncology
Job overview
We welcome applicants to apply for a vacancy in Oncology as the Directorate Support Manager within the Cancer Directorate. You will manage and provide leadership for the administrative team in Oncology, working alongside Consultants, Clinicians and the administrative team to ensure patient pathways are optimised, maintain efficiencies within Oncology outpatient clinics and provide effective management of the administrative team and its processes.
Main duties of the job
You will be responsible for managing defined service areas within the Oncology department, but the primary focus will be the management of the patient tracking list (PTL) and maintaining of RTT targets within Oncology and ensuring that the outpatient clinic capacity is optimised to accommodate the varying demand across all the different cancer sites.
You will also be responsible for the leadership and management of the administrative teams within Oncology clinics, Medical secretarial support and the Oncology day unit.
You will support the planning, development and implementation of service improvement across Oncology, and deputise for the Oncology Deputy operations manager - as well as providing support and cross cover with the other DSMs within the cancer directorate.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners.Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave.
The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential.We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 10th February 2025
Interviews are due to be held on 17th February 2025
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site.Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria- First Degree or equivalent professional qualification.
- Recognised management qualification.
- Evidence of Continuous Professional Development.
- Relevant postgraduate qualification in health service management.
Experience
Essential criteria- Experience of managing a clinical, social or equivalent service.
- Success in working collaboratively across professions and services.
- Demonstrable success in planning and managing demand and capacity.
- Budgetary management experience
- Significant experience of managing a workforce
- Audit experience.
Knowledge
Essential criteria- The importance of successful partnership working.
- Principles of lifelong learning.
- Professional education and training.
- Workforce planning, recruitment and retention.
- Patient and public involvement.
- Strong knowledge of NHS targets especially Cancer waits, 18 weeks and A&E 4 hour waits.
Skills
Essential criteria- Analysis , interpretation & use of information.
- Ability to motivate and empower others.
- Excellent communications skills including: a. inter-personal skills b. liaison and negotiation skills c. writing and presentation skills.
- Influencing clinicians and managers for service improvement.
- Budget and resource management.
- Risk management.
- Computer literacy.
- Ability to prioritise work, meet tight deadlines and work independently.
- Positive and effective team worker.
- Ability to work flexible hours.
Additional Requirements
Essential criteria- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
- Willingness to work anywhere in the Trust.
- Willingness to travel, on occasions, within the region and nationally.
- Ability to undertake minimal non clinical manual handling and continuous DSU / VDU based activity on a daily basis.