Contract Manager

We are committed to listening, learning and improving on our approach to ensure these principles remain at our heart, helping us all to thrive.

Job overview

This contract is due to go out to procurement shortly with a new contract in place for April 26 you will be joining at a key time to support mobilisation and delivery of this contract. The portfolio also includes a number of smaller urgent and emergency care contracts (UEC) in NHS Hampshire Isle of Wight.

In the role you will work with a multi-disciplinary team to inform providers of contractual, performance, financial and operational challenges faced by providers.

There is an essential requirement to work from the office location on a regular/potentially weekly basis

Applicants should be aware that you may not be eligible for skilled worker sponsorship if you apply for this post. If you require sponsorship, please ensure you have checked your eligibility via https://www.gov.uk/skilled-worker-visa/your-job or alternatively, please contact us via email on [email protected] to confirm the requirements of sponsorship can be met.

• To develop and maintain excellent relationships with customers founded on provision of robust provider performance management and expert contracting support.
• Performance and activity reporting.
• Provide information, advice, guidance and support to contract and quality meetings.
• Support to contract development, negotiation and finalisation including contract activity plans and cost schedules.
• Support to contract dispute resolution processes.
• Provider activity validation and data quality review.
• Contracts bench-marking.

Working for our organisation

The postholder will be expected to cross cover for leave.

The UEC contract team consist of 10 individuals, made up from contract managers, contract admin, finance manager and contract analysts. The culture of the team is friendly, respectful, and co-operative working together collaboratively with commissioners to get the best outcomes for patients, this requires being able to build and maintain strong relationships with a variety of stakeholders and organisations.

If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Detailed job description and main responsibilities

Please refer to the job description and person specification for further details and information regarding this role.

Person specification

Values & Behaviours

• Patient First – Customer Excellence
• Aspirational
• Collaborative
• Insightful
• Respectful

Education

• Educated to degree level or equivalent level of experience of working at a senior level in specialist area.

Knowledge & Experience

• Further training or significant experience in project management, contract
• Management or supporting change management processes
• Experience and understanding of evaluating and measuring the performance of health services
• Knowledge of commissioning, procurement, contracting and performance
• Management either within the NHS or a sector of comparable complexity
• A good understanding of the health and social care environment and roles and responsibilities within it.

Skills & Capabilities

• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
• skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
• Good negotiation skills able to communicate complex information within a negotiation strategy
• Skills for communication on complex matters and difficult situations requiring persuasion and influence
• Skills for nurturing key relationships and maintaining networks.
• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
• Problem solving skills and ability to respond to sudden unexpected demands
• Strategic thinking – ability to anticipate
• Attention to detail combined with the ability to extract key messages from complex analysis
• Independent thinker with demonstrated good judgement, problem-solving and analytical skills
• Takes decisions on difficult and contentious issues where they may be a number of courses of action.
• Skills for project management
• Previous experience in planning and managing contract negotiation and business as usual processes
• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
• Understanding of and commitment to equality of opportunity and good working relationships
• An ability to maintain confidentiality and trust
• Used to working in a busy environment
• Adaptability, flexibility and ability to cope with uncertainty and change
• Commitment to continuing professional development
• Professional calm and efficient manner
• Effective organiser
• Demonstrate a strong desire to improve performance and make a difference by focusing on goals.

Office location can be flexible within the NHS SCW estate and will be agreed upon offer of contract.

NHS SCW staff that are in posts considered to be agile will not be expected to attend office space for general working but will be required on occasions to attend face to face meetings and collaborative working sessions that may require travel to their home base or other locations across the estate or customer sites.

Please feel free to contact the Recruiting Manager of this vacancy to discuss further the working arrangement.

Some of our sites have accessible parking provision which is free or paid for work purpose this not contractual entitlement.

We make every effort to contact all candidates to let them know the outcome of their application. However, if you haven't heard back from us within 2 weeks after the closing date, please assume that your application has not been successful.

This is an exciting time to join NHS SCW. We are an NHS support and transformation organisation that helps health and social care organisations deliver the best possible care to people. As partners of choice to more than 200 organisations that support millions of people, our mission is to help deliver the NHS Long Term Plan, improving the health and wellbeing of communities.

We’re supporting clients whose vision and quest for innovation requires us to be flexible, adaptable and open to adventure; giving us the freedom to work in new ways, looking at things from a different angle and challenging the norm.

We are an equal opportunities employer committed to attracting and retaining the best people in order to provide the best possible services to our customers. Our people enjoy challenging, rewarding roles, supporting our customers to improve their local health and care services.

We want our people to fulfil their potential so we offer a wide range of training, opportunities to gain qualifications, as well as access to coaching, mentoring schemes and employee wellbeing and support for a healthy work-life balance.

We were selected as an NHS Employers Diversity and Inclusion Partner for three consecutive years 2015-2018 and are now proud to be Alumni of this programme.

If you are successful in your application, we will value your experience, your contribution and we will give you the knowledge to succeed as part of your specialist team and as part of our organisation.

Our values

Insightful: As experts in our fields, we understand the bigger picture and its complexities, we challenge convention, and we uncover opportunities.

Respectful: We treat everyone with respect and hope it will be returned. Recognising and valuing their knowledge, we involve our customers, teams and partners in decisions.

Please note NHS SCW asks successful candidates to upload their Right to Work and Identity documents for digital verification. If you are unable to provide the required documents for the digital verification or do not have access to a smartphone or tablet, this will result in the verification being done face-to-face.

At our Organisation, our selection process ensures we recruit candidates with the right skills and values. We monitor AI use in applications and remain alert to misuse that misrepresents abilities. You must declare any AI use when submitting your application.