IT Service Desk Analyst - 2nd line
Cheltenham
Reed Technology are delighted to be working with a leading Cheltenham based organisation with their search for Service Desk Analyst to join their friendly and ambitious team!
Service Desk Analyst
Salary £30,000- £35,000
Site based and candidates are required to have a full, UK drivers licence and car
Your key responsibilities:
- 2nd Line technical support (phone, email and in person).
- Log support tickets for all issues flagged, including daily checks.
- Management of incidents and requests and escalating to 3rd line support where necessary.
- Processing of requests, to include but not limited to new starters, leavers and movers.
- Building of laptops, smartphone handsets to team standards.
- Hosting inductions for new employees.
- Assist in employee moves, meeting room setups and new office installations where appropriate.
- Equipment fault finding/troubleshooting, testing, repair or dispatch for repair.
- Maintenance of Inventory records.
We are looking for:
- Good knowledge of Windows (configuration and support).
- Strong team player.
- Good knowledge of Microsoft 365, including Teams, Exchange online & Intune.
- Possess strong written and verbal communication skills.
- Confident in supporting and communicating at all levels of the business.
- Active Directory user management.
- Entra ID user management.
- General understanding of LAN, WAN, DHCP, DNS
If you are interested in this position please apply online or for more information please contact me on
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