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MSI Defence Systems Ltd Norwich
JOB TITLE: Field Service Engineer
SALARY: Competitive
LOCATION: Norwich, NR7 (when you are in the UK)
ABOUT THE ROLE:
We are seeking highly skilled and dedicated hands-on electronic engineers to join our growing team as Field Service Engineers.
You must be happy to travel, as the majority of your working time will be spent on-site at customer locations, both in the UK and abroad, either working on your own or leading a small team.
After completion of product training (in factory and on the job training), our Field Service Engineers will have the opportunity to work in a variety of environments, ensuring that our systems are installed, maintained, and repaired to the highest standards.
To be a successful candidate for this role you must be able to demonstrate the below attributes and skillsets:
At MSI-Defence Systems Ltd (MSI-DS) we specialise in Remote Weapon Stations for land-based counter drone and naval applications.
SALARY: Competitive
LOCATION: Norwich, NR7 (when you are in the UK)
ABOUT THE ROLE:
We are seeking highly skilled and dedicated hands-on electronic engineers to join our growing team as Field Service Engineers.
You must be happy to travel, as the majority of your working time will be spent on-site at customer locations, both in the UK and abroad, either working on your own or leading a small team.
After completion of product training (in factory and on the job training), our Field Service Engineers will have the opportunity to work in a variety of environments, ensuring that our systems are installed, maintained, and repaired to the highest standards.
You will be expected to troubleshoot complex technical issues while responding quickly and effectively.
The main responsibilities will include:
- Carrying out Installation, commissioning, repair, service and training of Gunnery Systems and Submarine Navigation Plotting Tables and other company products
- Once trained and deemed competent, carrying out live firing of weapon mounted systems
- Carrying out testing to ensure accurate fault diagnosis
- Coordinating with the Project Managers and Customer Support Manager in order to ensure effective delivery of service to the customer at their sites
- Producing complete, accurate and timely reports
- Building and maintaining positive relationships with customers, whilst delivering high standards of work and customer service
- Adhering to health and safety practices and procedures
- Constructing, conducting and instructing training courses within the factory and at customer locations
- Attending Sea Trials for periods of times at sea, keeping to ship routines
- Any other such duties that may be reasonably compatible with the nature and scope of the role
To be a successful candidate for this role you must be able to demonstrate the below attributes and skillsets:
Essential:
- Degree/HND/HNC/ONC Electronic Engineering
- Proven and demonstrable field service experience
- Physically fit to Eng 1 standard and be capable of passing Sea Survival course
- Technical knowledge of diagnosing and repairing, digital, electronic, electromechanical, and/or electronic equipment
- Able to read complex wiring diagrams and devise workable fault diagnosis instructions
- Polite and confident in speaking at all levels
- A positive ‘can do’ approach with an ability to build and maintain strong relationships with customers in possible extreme environmental conditions, in the UK and abroad
- Resourceful, with the ability to work independently and as part of a team
- Flexible and can adapt quickly to changing schedules
- High level of computer literacy to include Excel, Word and Powerpoint
- Reside within a daily commutable distance of Norwich (NR7)
Desirable:
- Qualifications in Weapons inspection, repair and servicing
- Experience of compiling and delivering Training courses
- Previous customer facing Service Engineer role
- Drive and willingness to learn and develop
Physical Demands & Work Environment:
- Physically fit to be able to work in harsh (hot and cold) environments in the UK and overseas.
- Work inclusively in a small close-knit team, parting knowledge and sharing information is critical to the success of a first-time diagnosis of customer equipment failures
- Customer Support Manager
- Programme Managers
- Engineering Department
- Test Department
- Logistics Coordinator (Exports Control)
- Customer Project managers whilst on site
- Weapon Maintainers on board ships
If you’re ready to take the next step in your career and be a part of a company that values your skills and contributions, we encourage you to apply for our Field Service Engineer today by clicking the apply button!
ABOUT OUR BENEFITS:
- Pension - 3.5% E'r / min 3.5% E'ee (salary sacrifice if you want to contribute more)
- Compressed working hours Monday
- Thursday 0815
- 1700/ Friday 0815
- 1245 **Half day Fridays**
- 22.5 days/ 5 weeks holiday plus bank holidays (this will be pro-rata'd) **Friday is a half day holiday**
- Christmas Shutdown**this will be taken out of the holiday allocation**
- Westfield Health Cash plan, gym discount and shopping rewards
- Refer a Friend Scheme
- Training & Development
- Long Service Award
- Free on-site parking
At MSI-Defence Systems Ltd (MSI-DS) we specialise in Remote Weapon Stations for land-based counter drone and naval applications.
With almost 140 years of experience in defence equipment manufacturing, we pride ourselves on our ability to provide unique and cost-effective solutions, optimised to stay ahead of evolving threats and to meet the most stringent operational requirements.
MSI-DS is a major supplier of class-leading defence equipment to the UK Military and over 40 other armed forces around the world, offering unrivalled capability and through-life in-service support.
Job Types: Full-time, PermanentBenefits:
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Licence/Certification:
- Passport with no travel restrictions (required)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
- 75% (required)
Work Location: Hybrid remote in Norwich, NR7 9AY
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