[ref. q32992416] Stoke-on-Trent - Key Account Manager - Ecommerce

About Our Client

Renowned for combining trend-led designs with functionality, the organisation has a strong presence across both traditional retail and e-commerce channels, delivering exceptional products to millions of customers. Its culture emphasises innovation, customer satisfaction, and fostering strong, lasting relationships with clients and suppliers alike

• Work closely with the e-Commerce Directors to achieve agreed sales, margin, and performance KPIs.
• Develop and maintain strong, influential partnerships with customers.
• Take full ownership of the P&L for each account.
• Create, manage, and maintain detailed forecasts at the line-item level across all customers.
• Lead customer range review meetings to grow product listings and increase market share in line with agreed objectives.
• Negotiate effectively with customers, ensuring mutually beneficial outcomes for the company and its retail partners.
• Utilise data to identify sales opportunities and drive business efficiencies.
• Capitalise on commercial opportunities to enhance business growth.
• Collaborate with the e-Commerce Content team to ensure customers have best-in-class, optimised content across all products.
• Plan, manage, and maintain customer promotional schedules.
• Present with authority to both internal and external senior stakeholders and peers.
• Work cross-functionally as the representative of your customer base to drive positive change.
• Develop expertise in the company's brands and product ranges.
• Become an expert in your assigned retailers' market.
• Maximise product visibility, ranking, and sales velocity online through the E-Commerce 'flywheel' strategy.

The Successful Applicant

A successful 'Key Account Manager - E-commerce' should have:

• Results-driven attitude; a self-starter who thinks independently and contributes effectively both individually and as part of a team.
• Strong verbal and written communication skills with the ability to convey ideas clearly.
• Keen attention to detail.
• Proactive and resourceful in problem-solving, decision-making, and achieving goals.
• Takes ownership of results, follows through on commitments, assumes responsibility, and consistently produces high-quality work.
• Capable of thriving in a fast-paced, results-oriented environment.
• Strong work ethic and an effective team player.

• A competitive salary in the range of £42,500 - £45,000 per annum.
• Additional pay including bonus scheme and commission pay.
• Benefits such as additional leave, company car, employee discount, and on-site parking.
• A supportive and inclusive company culture.