London - Sales Administrator
Order Processing: Accurately handle sales quotations and orders for new and used vehicles, ensuring timely invoicing and month-end completion.Vehicle Management: Oversee vehicle registration, taxation, and the vehicle pipeline process, from order to customer handover.Compliance and Record-Keeping:
Manage fixed penalty notices, advising and invoicing customers.Archive sales deal files and review stock weekly.Maintain and update CRM records, ensuring accurate data capture and regular review.Actively prospect new opportunities and grow the customer database.Submit weekly reports on order intake, profitability, and handovers.Collate and report on quotes and orders for body builders.Provide sales team support in delivering exceptional customer service.Attend and assist with customer events, including those outside standard hours.
Customer Relationship Management:Reporting and Analysis:
Team Support:
Cross-Department Collaboration: Work with various departments to ensure maximum customer satisfaction.
Key Competencies:
Customer-focused, with high professional standards.Exceptional organisational and communication skills.Resilient, detail-oriented, and adaptable with a problem-solving mindset.Honest, self-motivated, and capable of meeting tight deadlines.Proficient in Dealer Management Systems e.g., Kerridge/Autoline.
Required Skills & Experience:
Previous experience in sales administration automotive preferred but not essential.Intermediate proficiency in Microsoft Office Excel, PowerPoint, Word.Familiarity with the automotive industry and associated systems e.g., CD-UK/Kerridge.
Education & Language:
Minimum: GCSE/O-Level in Maths and English.Fluent in English.