Customer Service Advisor

Job Advert

actively recruiting 4 full-time positions with our Customer Hub operation.

Working Hours:

• 37 hours per week
• Monday to Friday: 7.4 hours per day between 8:00 AM and 8:00 PM
• 1 in 4 Saturdays: 8:00 AM to 12:00 PM

Key Responsibilities:

• Handle customer enquiries in line with our Customer Standards Policy
• Identify and address rent arrears, applying company policy and encouraging prompt payments
• Support customers with issues related to anti-social behaviour, tenancy management, and repairs
• Take ownership of customer queries, liaising with other teams and making necessary referrals

• Educated to 4 GCSE (or equivalent) Grade C or above including English
• Demonstrable strong IT skills and accurately inputting customer data into case management or IT systems
• Ability to understand and apply complex policies and procedures across a range of disciplines including complaint handling and

• Ability to relay accurate information to customers to resolve their enquiries and provide appropriate advice on company policy

and procedures across an

• Ability to investigate customer accounts and challenge non payment in a fair but firm manner and extract information to make

• Experience working within a complex Customer Services Environment with a proven track record in understanding policies and

• Experience of working with a range of stakeholders, including customers and ability to handle difficult and challenging

enquiries and diffuse situations appropriately

• Shortlisted candidates will be invited to an Assessment Centre at our St Helens Office on 25th March 2025 to demonstrate their

suitability for the role.

Additional Information

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification
• Qualification certificate check
• 2x completed references
• OH Health Questionnaire – Fit For Work
• DBS check (if required for role)
• Completion of all new starter documentation including signed T&C’s

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.