Mental Health Support Worker

Our team is constantly growing and we have an exciting opportunity to join our diverse team as a Mental Health Support Worker to help adults and young people 16+ affected by mental health, domestic abuse and addiction.

• Accurately record client data on our database and all aspects of your work.
• Contribute to Client Case Conferences as required.
• Deliver 1-2-1 practical & emotional support, advice information and signposting.
• Facilitate support groups and workshops.
• Coaching clients into education, volunteering and paid work.
• Mentoring clients with planning, life skills and budgeting.
• Contacting, supporting and managing client appointments, logging all calls and communications with external agencies.
• Carry out activities which promote the service.
• Perform any other general administration and office tasks as required.
• Carry out duties associated with role that may arise to promote a smooth and efficient running of the service.

Requirements

Qualifications - Desirable:

• National Diploma in Counselling
• Counselling Skills (Level 2/3/4)
• Peer Mentoring or Peer Advice
• IT Skills

Skills - Essential:

• Ability to work and communicate well in a team.
• Establish excellent personal and professional boundaries.
• Excellent communication skills both written and verbal, including telephone skills.
• General office administration skills and basic IT skills.
• Ability to use own initiative and manage time effectively.
• Ability to work well under pressure and keep a professional attitude if presented with clients in distress.
• Ability to deal with conflict and follow procedures in place to alert management and take steps to ensure safety of all present.
• Dependable with a strong work ethic and prepared to keep up in a fast-paced working environment.
• Enthusiastic and motivated for the role.

Experience - Desirable:

• Working with hard-to-reach clients.
• Organising own caseload/appointments.
• Working with clients and delivering support in a 1-1 environment.
• Ability to work at a high pace.
• Working with multiple complex issues.
• Creating support plans with clients with multiple mental health needs.
• Knowledge of a person-centred approach.
• Administrational duties involved with case holding clients and managing multiple clients.
• Development of peer support or groups or co- facilitation of support groups.
• Working with clients on a 1-1 basis supporting them with mental health needs.
• Ability to work at a high pace.
• Working with multiple complex issues.
• Creating support plans with clients with multiple mental health needs.

Knowledge:

• A strong understanding of clients with multiple complex needs and best practice in delivering support and a managing casework.
• Data protection requirements and the accurate record keeping of client data.
• Lawful and ethical practice.
• Local and national safeguarding practices, priorities and requirements.
• Working knowledge of other health, social and mental health services, statutory and voluntary within Wakefield.
• Knowledge of person-centred approach to Support

Attitudes:

• Commitment to supervisions and appraisals.
• Commitment to supporting men across Wakefield.

• A generous 28 days annual leave (pro rata) plus statutory bank holidays.
• A supportive training package company pension scheme and contribution.
• Incremental full sick pay
• access to our Employee Assistance Programme.
• Access to discounted products and services.
• Enhanced disclosure barring scheme (DBS) check (cost covered)
• City centre base.