Pathway Co-ordinator (Supervisor)

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

Armed Forces and Disability Confident guaranteed interview scheme

The scheme will operate for all external recruitment.

Reasonable adjustments under the Equality Act 2010 will be considered upon request.

If you require support/adjustments with your application please contact the recruitment team on 01332 788466

Join us and help make a real difference to our Trust.

Job overview

We see patients attending for Imaging tests across several modalities (Ultrasound, MRI, CT, X-Ray).

With the continued implementations of our Community Diagnostic Centres, we are expanding our A&C Team to support patient scheduling and reception duties. We have various roles available across our Trust, with a primary base at one of the following: Royal Derby Hospital, Queens Hospital burton, Ilkeston Community Hospital or Florence Nightingale Community Hospital Derby.

Core skills/qualifications include IT literacy, good written and verbal communication skills, NVQ level III in Business Admin or equivalent experience and English Language and Maths at O’ level/GCSE (Grade C or 4/5 or above)

Both full time 37.5hrs per week and part time hours will be considered. Evening and weekend cover may be required on a rota basis. These are cross-site roles, cross-site working may be required.

Main duties of the job

Administration and clerical duties including waiting list management, appointment scheduling, reception duties and answering telephone queries.

Responsible for supervising, managing and organising the workload of members of the pathway support team ensuring a friendly and efficient reception and bookings service.

You must be a confident communicator and able to liaise with clinicians, clinical staff and patients and be able to multi-task.

You should also have demonstrable experience of working in a patient orientated environment, and be experienced in using similar setting I.T. systems.

Knowledge of Imaging IT systems (CRIS) and procedures would also be advantageous and an understanding of appointment/waiting list management with knowledge of Imaging key performance indicators, waiting times and 18 week referral to treatment policy.

Full training will be given to the successful candidate. Shortlisted candidates are encouraged to visit the department.

Interview date: 21 January 2025

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Person specification

Qualifications

• NVQ 3 Administration or demonstrable administration experience
• Educated to a good standard of Maths or English (GCSE grade 4 and above or O Level grade C and above)

Experience

• Demonstrable experience in admin/clerical role including wide range of administration and clerical duties including waiting list management, appointment scheduling, reception duties and answering telephone queries
• Experience of Microsoft office suite (word, excel)
• Experience using Imaging Systems (CRIS) and processes
• Demonstrates the ability to work autonomously escalating where appropriate

• Previous supervisory experience
• Knowledge of Imaging Department

Planning and Organisational Skills

• Understanding booking/waiting list management
• Demonstrable experience managing multiple tasks and prioritising workload

• Demonstrates knowledge of 18 week RTT waiting
• Demonstrates knowledge of Imaging modalities and waiting list times

Our Trust aims to provide the highest quality care to patients within Derbyshire and South East Staffordshire and we want the very best people to work with us.

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IMPORTANT INFORMATION

If we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment.

At UHDB , we offer different ways to work flexibly to each and every one of our colleagues, many of whom already work flexibly at all sites of the Trust.

For our roles we are open to discussing the possibility of part-time/ reduced hours/ compressed hours/ flexible start and finish times/ fixed/flexible shifts/annualised hours/ term time hours/ hybrid working – working partly in the trust/partly at home.

Why don’t you talk to us at interview about the flexibility you would like to explore and what it means to you, and we will discuss what’s possible for the job and team, and the opportunities we might be able to create together.

We can’t promise to give you exactly what you want, but we do promise to work with you to look at all the available options.

Most of our posts are subject to a DBS check, however having a criminal record will not necessarily bar you from obtaining a position. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

All correspondence relating to your application will be sent to you via our trac.system account. Please ensure that you regularly check your emails; this includes junk/spam, as your security settings may not recognise the sender.

Anyone from outside of the UK (excluding from the Republic of Ireland) will need permission from UK Visas and Immigration (UKVI) to work in the UK and may also need entry clearance before travelling here.

UKVI is responsible for managing migration. To obtain a visa or entry clearance, you will need to meet certain requirements and demonstrate you have the right the work in the UK via:

• the points-based immigration system
• the EU settlement scheme
• eVisa

During the course of its employment activities, University Hospitals of Derby and Burton NHS Foundation Trust collects, stores and processes personal information about prospective, current and former staff.

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