Clinical Administrator
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Clinical Coordinator to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.
This is an ideal opportunity for an administration professional looking to further their career within medicine/clinical environment. With on-the-job training and further development opportunities!
The Role
You will triage Occupational Health referrals and reports. You will be responsible for reviewing referral documents to determine if an OHA or OHP would be best suited to conduct the assessment. You will be reviewing OH reports to ensure they are fit for purpose and have been completed to the standard expected.
Day to Day Responsibilities- Ensuring all individual and team KPIs and SLAs are adhered to on a daily, weekly, and monthly basis
- Occupational Health Triage duties including review of cases to provide appropriate direction on case. E.g. escalating any concerns to ensure client expectations are met. Ensuring reports are effectively reviewed and released within SLA
- Working to the required high standards to ensure adherence to clinical protocols, procedures and processes
- Responding to client queries within 24 hours, the overall aim of achieving a satisfactory solution for the client
- Proven experience in working towards KPIs
- Excellent written and communication skills, with ability to work as part of a busy team Excellent organisational skills and ability to prioritise work and meet deadlines
- Able to demonstrate a high level of accuracy and attention to detail
- 25 day's holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2- and 5- years' service
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7- years' service
- Holiday season bonus after 3 years' service
- Profit Share Scheme
- Season Ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink
- Company incentives, access to discount schemes
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