Housing and Community Officer

Start Date: ASAP

Your work will directly influence housing services, from managing rent and benefits to working on community regeneration projects.

Key Duties and Responsibilities:

• Provide advice on tenancy matters, welfare benefits, and rehousing requests.
• Assist tenants with support needs to help them sustain their tenancies.
• Support the Property Services Manager with void turnaround targets and the lettings process.
• Assess housing applicants and manage allocations in line with the Lettings Policy.
• Ensure tenancy terminations and new lettings comply with policy and targets.
• Work to resolve tenant disputes and enforce tenancy conditions in collaboration with the Housing Management team.
• Assist with legal action to enforce tenancy conditions when necessary.
• Conduct estate inspections, monitor repairs, and liaise with colleagues to improve the environment.
• Promote tenant engagement in service delivery and decision-making.
• Attend internal and external meetings as needed.

Qualifications and Experience:

• Experience in a housing management role or knowledge of tenancy law is advantageous but not essential.
• Strong planning and organisational skills.
• Excellent communication and customer service experience, with a proven ability to work effectively with the public.
• Enthusiasm, drive, and a genuine passion for making a positive impact on the community.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk