Head of Mortgage Administration - Norwich

We are seeking an experienced and motivated Head of Administration to join our clients, an ever-growing independent mortgage practice in Norwich.

This pivotal role is ideal for a professional with a strong background in mortgage administration, coupled with proven experience as a supervisor or team leader. As the Head of Administration, you will oversee and enhance their administrative operations, and manage a team of administrators ensuring the seamless support of our mortgage advisors and the delivery of exceptional service to our clients.

The successful Head of Administration will be offered:

• £28,000 - £30,000 Basic (Depending on Experience)
• Monday to Friday 9 am – 6 pm
• 20 days + Bank holidays (Your Birthday off if it falls on a working day)
• On-site Parking

Head of Administration Requirements:

• Previous Mortgage Administration experience is desirable.
• Previous experience managing/supervising a team.
• Outstanding communication and interpersonal abilities.
• Knowledge of Microsoft programs (Excel, Word and outlook).
• Excellent organizational skills.
• Problem-solving attitude with an eye for detail.
• Strong written and oral communication skills

Head of Administration Responsibilities:

• Manage a team of administrators.
• Assist the team with telephone calls to mortgage lenders, solicitors, insurance providers and GP’sto obtain the latest case updates and report these back to the corresponding mortgage advisors.
• Keeping internal records updated-Handle queries from Mortgage Advisors / Estate agents and Managing Directors.
• Additional duties in busier periods, including producing marketing materials to send externally toreferrers.
• Assisting with keying mortgages up until submission of the application.
• Allocating referrals to Mortgage Advisors and liaising with Estate Agents.
• Providing weekly and monthly updates to Estate agents.
• Assisting the Managing Directors with ad-hoc duties when required