Heat Pump Engineer - Grimsby
The position focuses on servicing, repairs, and fault finding on a range of advanced products while ensuring customer satisfaction and adherence to industry standards. The role plays a vital part in promoting sustainable heating solutions and providing top-tier service across the designated areas.
The Field Service Engineer will work closely with the Field Service Manager and other internal teams, contributing to the company's drive for customer service excellence. The role involves servicing and repairing branded products, including fault diagnosis and system repairs, while adhering to established procedures and KPIs.Collaboration with sales and operational support teams is essential to meet customer needs effectively.
Key ResponsibilitiesCarry out servicing and repairs on heat pump and branded products.
Perform system repairs and troubleshoot technical issues.
Adhere to customer service excellence standards and meet KPIs.
Collaborate with the Sales Department and support sales initiatives.
Follow procedures and processes outlined by the Field Service team.
Engage in ongoing training and development to stay updated on evolving technologies.
Experience & Skills RequiredRelevant experience with heat pump technologies and a willingness to learn new advancements.
CCN1, HTR1, CENWAT1, and LPG ACS gas certificates (FGAS qualifications preferred).
Strong technical knowledge of domestic gas products and effective fault-finding skills.
Excellent customer service, communication, and IT skills.
Flexible and adaptable approach to exceeding customer expectations.
Ideally located within or near the designated areas..
What’s on Offer
This is an excellent opportunity to join a forward-thinking organisation focused on sustainability and innovation. The successful candidate will benefit from ongoing professional development, a supportive team environment, and the chance to work with cutting-edge heating and energy solutions.
Heat Pump Engineer
Salary: c£50k + Van (private use), 33days holiday, Pension, Training, Health Care & moreLocation: Able to reside in postcodes covering LN – 4, 5, 6 & 10; PE – 10, 11, 12, 20, 21, 22, 23, 24 & 25; NG – 24, 31, 32, 33 & 34
Company: Reymas Group are partnered with an industry leader in heating and energy solutions, committed to delivering exceptional customer service and supporting sustainable technologies across the UK.
Diversity & Inclusion
Reymas Group operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.