Customer Service/Sales Assistant

apartmentAqua Cure placeBurscough scheduleFull-time calendar_month07/03/2025

Aqua Cure manufactures and supplies water treatment systems and products, mainly B2B, across a range of sectors from Hospitality to Domestic. Our products range from domestic water filters to purpose designed and engineered treatment plants. Based in Burscough near Ormskirk in a purpose built facility employing around 50 people.

An exciting opportunity has arisen for the right candidate to join a fast developing team within the Direct to Consumer E-commerce department. You’ll be working for a company that values its employees as a prized long-term asset, by maximizing your potential with ample opportunities for development and promotion, we all win!

Our vision is to be the best in the business and it’s our people who make us so.

The office based role is the perfect opportunity to provide best in class customer service and a friendly reminder service to an established base of customers, whilst problem solving and learning about the world of water treatment. Your duties will encompass a versatile approach, involving speaking to customers over the phone, dealing with incoming enquiries and problem solving.

Full product and system training is given to ensure you are thoroughly equipped to make the most of each opportunity.

Requirements

What this role involves:

Overseeing day to day customer service of our e-commerce platforms including Amazon, eBay and various websites
Inbound call handling, advising end-users of the right water treatment products
Outbound call reminder service to existing customers
Providing best in class customer service to a wide range of customers
Responding to customer queries via email, telephone and web chat
Maintaining and building rapport with customers, understanding their needs
Instigating solutions to help the customer
A desire to meet daily and monthly targets, leading to commissions payments

What we're looking for:

Previous Customer Service and sales experience
Previous E-commerce platform experience
Ability to work in a dynamic, face-paced environment
Able to work within a close team
Outstanding telephone manner and rapport building skills
Organised approach to workload
Good IT skills

Benefits

Working hours are Monday to Friday 8:30 – 5:00
23 day holiday allowance increasing with long service, including a Christmas Shutdown, plus Bank Holidays.
Company pension
Health & wellbeing programme
On-site parking
Referral programme
Sick pay
Commission Scheme
Basic Wage £27,158 OTE £30,758

business_centerHigh salary

[ref. c97335624] Vacancy Filler - Apprenticeship Trainer of Professional Studies (Business Administration, Customer Service, Accounts/

apartmentVacancy FillerplaceLeyland, 9 mi from Burscough

APPRENTICESHIP TRAINER(S) OF PROFESSIONAL STUDIES (Business Administration, Customer Service, Accounts/Finance Assistant) - REF 250278 Up to £32,685 p.a. Runshaw College is one of the most successful colleges in the country, renowned locally...

local_fire_departmentUrgent

Customer Service Administrator

placeLiverpool, 9 mi from Burscough

Centre, we are a well-established pension administrator with over 1.5 million customers across the UK. We pride ourselves on giving the very best service to all our customers and we're now hiring. We're a pension company with a difference; 25% owned...

starFeatured

Customer Service Supervisor - Wigan

apartmentMichael PageplaceWigan, 9 mi from Burscough

presence in the retail industry by blending high-quality offerings with an exceptional online shopping experience. Job Description Key responsibilities consist of: • Oversee the daily operations and management of the Customer Service function. • Ensure...