Assistant Hub Manager

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo is the world's leading platform to access ebikes for professional use. We operate across Europe, UK, North America and Australia.

Our partners include UberEats, Amazon, JustEat Takeaway, Doordash, FedEx and many more.

Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.

About the Role:

If you’re a problem-solver with a passion for e-bikes and a knack for getting things done, this is your chance to shine in a cool startup environment.

Key Responsibilities:

• Operational Excellence:
• Supervise daily operations, ensuring a smooth flow of customer rentals and efficient workshop processes.
• Lead and motivate a team of mechanics to deliver high-quality repairs and maintenance, meeting stringent standards.
• Take charge of store operations, driving accountability and maintaining impeccable store standards.
• Ensure that KPIs such as rental revenue, NPS, and productivity targets are met.
• Customer Champion:
• Oversee customer service, ensuring exceptional experiences for all rental customers.
• Address customer inquiries and resolve issues promptly and professionally.
• Drive initiatives to improve customer satisfaction and loyalty.
• Team Leadership:
• Supervise, train, and mentor a diverse team, fostering a positive and productive work environment.
• Lead by example, driving accountability and high performance.
• Administer rotas and manage attendance.
• Workshop Management:
• Oversee the workshop, ensuring efficient workflows and high-quality repairs.
• Manage inventory of parts and tools.
• Ensure adherence to safety protocols.

• 1+ years of experience in a supervisory or management role, ideally in a fast-paced retail or service environment.
• Proven ability to lead and motivate teams to achieve KPIs.
• Strong problem-solving skills and a proactive, "hustle" mentality.
• Excellent communication and interpersonal skills.
• Ability to thrive in a dynamic and adaptable startup environment.
• A passion for e-bikes and sustainable transportation is a major plus.
• Basic mechanical knowledge is very advantageous.

Benefits

At Zoomo, you'll join a passionate team driving a global movement toward sustainable urban transportation. Be at the forefront of the electric revolution all while enjoying these exceptional benefits:

• Base Salary: £35,100-37,599k (depending on experience)
• Comprehensive benefits: Enjoy global and country-specific benefits packages tailored to your needs.
• Growth opportunities: Turbocharge your career with ongoing development and progression.
• Perks: Experience our products firsthand with a company e-bike, and take advantage of our annual learning and development allowance.
• Wellbeing: Prioritise your mental health with our dedicated support resources.
• Inclusive culture: Be part of a diverse and inclusive team from 45+ nationalities.