Operational Planner

What you'll bring to the team:

The Operational Planner is responsible for optimising labour allocation across the Resort by aligning volume demand with resource allocation; supporting the Multiskilling Lead to ensure each planning managed department utilises multiskilled colleagues effectively.

Our ideal candidate will be grounded in use of analytics to become a key influencer of an effective Resort operation.

• Resort rota creation for a variety of teams
• Key decision maker on labour models for different attendance levels using analytics to inform decision making of labour needs
• Support front line recruitment processes by providing timely data on resource requirements to the People Team and signalling over recruitment risks
• Ensure accurate recording of front-line absence so the resort can make data led decisions on how to address any problems
• Support the Planning Manager at reviews with department heads to understand key labour KPIs and operational feedback that can be incorporated into future planning to optimise performance

Qualifications & Experience:

We're looking for:

• Ability to build good working relationships with colleagues in multiple departments
• Happy to question the status quo and be open minded to other’s suggestions
• Able to collaborate cross-functionally on projects
• Understanding of the change curve and the challenges that come with making change
• Quick ability to grasp data systems both current and new
• Able to manage ambiguity in the data and processes to achieve a pragmatic solution
• Strong verbal and written communication skills, able to communicate new concepts effectively
• Good personal organisation and time management skills; able to switch focus frequently and manage time between multiple people and projects
• Experience of working closely with internal & external stakeholders
• Ability to be flexible – thinking outside of the box, not being confined to what has always been done, open to considering multiple possibilities
• Ability to self-manage

• Advanced Excel skills (ability to understand and build complex models)

Benefits:

• A competitive hourly rate
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
• 25% discount in our on-site retail shops and restaurants
• 40% discount on Lego
• Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
• Ongoing training and development opportunities

Pay Range: GBP £12.35/Hr.