Health Records Outpatient Receptionist
Velindre University NHS Trust will be recognised locally, nationally and internationally as a renowned organisation of excellence for patient and donor care, education and research.
our values;- Caring
- Respectful
- Accountable
and who will complement our current experienced and specialist employees who are passionate about working in a Trust that has the ambition to provide world class services and care to patient and donors.
Velindre University NHS Trust holds a special place at the heart of healthcare in Wales. It is also an amazing organisation to work and to develop your career. The Trust comprises of two divisions, Velindre Cancer Centre and Welsh Blood Service.The Trust also hosts on behalf of the Welsh Government and NHS Wales, NHS Wales Shared Services Partnership (NWSSP) and Health Technology Wales (HTW).
Velindre University NHS Trust provides our employees with a favourable salary and reward / staff benefits & support package.
For more information on this vacancy please contact the recruiting manager, who will be pleased to discuss their employment opportunity with you.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
The Trust also reserves the right to close a vacancy early or withdraw an advertisement at any stage of the process, to enable internal staff requiring to be redeployed in suitable roles.
Posts may be subject to a Disclosure and Barring Service (DBS) Check and Professional Registration Check.
For more information on our Trust Employee Reward and Benefit’s Package please visit the Velindre University NHS Trust website.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
An exciting opportunity has arisen within the Velindre Health Records Department as an Outpatient Receptionist. To work as a member of the Health Records team with a focus on Outpatient services. The post holder will carry out reception, clerical and any relevant non-clinical duties which assist the Health Records, Outpatient, medical staff and patients.
Main duties of the job
The post will also involve carrying out administration duties.
By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.
The ability to speak Welsh is essential for this post
Working for our organisation
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and our award-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together.We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1999, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver.We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria- 5 GCSE
- Demonstrate good knowledge of Health and Safety
- Team player
- Appropriate NVQ in administration / Customer Care
- Excellent keyboard skills
Communication
Essential criteria- Ability to speak Welsh to Level 3
Experience
Essential criteria- General Office Duties
- Experience of working with the Public
- Working knowledge of computer
- Experience of working with Microsoft office applications
- Telephone / Reception Duties
- Previous NHS experience or dealing with the general public
- IT knowledge i.e. use of other packages and databases
- Knowledge of WPAS and WCP
Aptitude and Abilities
Essential criteria- Able to work with minimum supervision.
- Ability to use own initiative when appropriate.
- Good Interpersonal skills
- Ability to work to deadlines
- Excellent communication skills
- IT Skills – Excel, Word
- Excellent Organisational skills
- Ability to work well under pressure
Values
Essential criteria- Motivated and committed to working as part of a team.
- Flexible attitude to cross covering colleagues
- Willingness to undertake any appropriate training and development
- Adaptability & Flexible approach to work
- Prioritising and time management
- Attention to Detail
It is essential that your application demonstrates how you meet the job description / person specification for this post.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK.If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.