Internal Communications Lead

We have an exciting opportunity for an Internal Communications Lead to take ownership of transparent, structured and engaging communication with the people and teams across the organisation. By engaging with the Executive Committee, the delivery teams and senior leaders across the organisation to understand the key messages and engaging with the wider organisation to understand their needs, this role will be a key driver of engagement and organisational effectiveness as we work towards our ambitious goals.

We work closely with the NHS and with public authorities across all nations and regions of the UK.

What you’ll be doing:

This is a senior role in the delivery team reporting into the Director of Delivery and working closely with the Chief Finance and Operations Officer and Executive Director of People and Culture, and the post-holder is expected to have the strategic insight to understand what needs to be communicated and how best to do this, as well as sufficient knowledge and experience to translate unstructured information into a coherent story that is both clear and engaging.

Your key responsibilities will include but not be limited to:

• Develop and deliver an internal communications plan supports the organisation’s strategic goals, and drives clarity, alignment and colleague engagement.
• Lead the delivery of all internal communications, partnering with content owners to ensure that messaging is engaging, consistent and meaningful.
• Plan and deliver messaging for key internal meetings and communication fora, including CEO sessions, leadership town halls, and read-outs from Executive meetings and governance groups, as appropriate.
• Refresh existing communication touchpoints and develop new formats or channels as needed, to help colleagues feel more informed, connected and engaged.
• Partner with the Executive team and Delivery function to provide clear messaging on corporate strategy and operational plans, ensuring colleagues understand the company’s goals and direction and the progress being made against those goals.
• Partner with the People & Culture team to support clear and timely communication around engagement, morale and well-being.
• Gather insight from internal engagement activities and communication channels to understand how messages are being received across the organisation, and advise senior leaders on emerging themes and opportunities to strengthen internal communication.
• Develop an effective way of measuring the success of communication efforts, and use information from this to inform improvements and to report meaningful insights to leadership teams.
• Support the communication of sensitive topics by advising senior leaders on tone, structure and timing, working in close partnership with People & Culture to ensure messages are delivered with clarity, empathy and appropriate transparency.
• Act as a strategic internal communications advisor to the CEO and senior leaders, providing tailored support on internal messaging to ensure clarity, alignment and engagement across the organisation.
• Work with the technology team to improve how internal information is accessed and communicated, helping ensure colleagues can easily find and understand key organisational updates and documents.
• Continuously improve internal communications by applying best practices and emerging trends, ensuring content and channels are engaging, accessible, and fit for a modern, digitally enabled workforce.

Requirements

The successful candidate will have significant experience in internal or external communications, or a related field, with a strong track record of both strategic and hands-on delivery.

To succeed in this role, you will also have some of the following skills:

• Proven ability to develop and lead internal communications strategies that support organisational priorities and engage colleagues across diverse functions and levels.
• Strong understanding of internal communication channels (e.g. email, intranet, Teams), and the ability to use them effectively to reach and engage colleagues.
• Proven ability to shape proactive communication approaches that consider organisational context, colleague needs, and the most effective content and formats.
• Excellent writing and editorial skills, with attention to detail and the ability to craft clear, engaging content that aligns with tone of voice and brand guidelines.
• Skilled in building trusted relationships across an organisation, including with senior leaders, and working collaboratively with colleagues in other functions.
• Demonstrated experience advising senior leaders on internal messaging and communication approaches, with confidence in providing feedback and guidance.
• Active listener and flexible communicator, able to tailor tone, style and format for different audiences and contexts.
• Strong organisational skills with the ability to manage competing priorities, work to tight deadlines, and operate with autonomy.
• Strategic thinker who can turn complex information into clear, relevant messages and communication plans that build understanding, clarity and alignment.
• Comfortable working with confidential and sensitive information, using sound judgement and discretion.
• Ability to assess the impact of communications through data, insight and feedback, and adjust strategies to improve clarity, engagement and effectiveness.

• From £64,000 per annum basic salary.
• Generous Pension Scheme – We invest in your future with employer contributions of up to 12%.
• 30 Days Holiday + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you.
• Enhanced Parental Leave – Supporting you during life’s biggest moments.
• Career Growth & Development – £500 per year to spend on Learnerbly, our learning platform, plus regular appraisals and development opportunities.
• Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice.
• Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice.
• £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!
• Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family.
• A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements.

Join us - let’s prevent disease together.

Application closing date: 28/05/2025