Macmillan Personalised Care Support Worker
Here at East and North Hertfordshire NHS Trust,
Our mission is: Providing high-quality, compassionate care for our communities
Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Macmillan Personalised Care Support Worker who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
This is an exciting opportunity to join the cancer outpatient team at Lister Hospital, in a brand new role. You will work closely with cancer patients to identify social and support needs through the completion of electronic holistic needs assessments (eHNA).Using the eHNA tool to identify any areas of concern for the patient and signpost as needed, facilitating personalisation of patient care. You will also assist with end of treatment summaries (EOTS) utilising the Macmillan My Care Plan eHNA system to improve patient experience.
The role will include liaising with community and social services and working with the existing community link workers to ensure a seamless service across the cancer centre, particularly for vulnerable patients.
As part of the multi -disciplinary team (MDT) you will contribute to service provision by providing elements of direct and indirect patient care and clerical work. You will be expected to facilitate and support care delivery, information giving and communication and coordination.You will also have the additional benefits of being a Macmillan post holder.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
To support patients to complete electronic holistic needs assessments, identify concerns and support the implementation of the care plan.
To work closely with staff across the patients cancer journey and within the community to support the patients social and support needs
Receive patient calls and make pre planned outbound calls to patients to assess ongoing neds.
To support vulnerable patients and those with complex support and care requirements who are being treated at LMCC.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Skills
Essential criteria- Able to demonstrate a successful track record of developing own clinical practice.
- Good communication skills
- Effective inter-personal skills.
- Ability to work as a member of a team & autonomously.
- Able to convey empathy to patients and carers.
- Variety of teaching skills experience
- Experience of providing education to all levels of staff and patients.
Qualifications / Training
Essential criteria- Comprehensive secondary education with a minimum of 4 GCSE’s or equivalent.
- Further educations particularly within healthcare.
- Experience at band 3.
- Cancer patient assessment experience, using a trust recognised tool.
- NVQ level 3 or 4
- Willingness to undertake further training as required.
Previous Experience
Essential criteria- Experience of working with haematology or solid oncology patients.
- Able to work across organisational boundaries including with primary care.
- Able to use problem solving techniques and escalate rapidly to senior staff.
- Able to work productively without supervision.
- Willingness to assisting in audit and research.
- Experience of working with cancer patients.
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background.In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .
We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [email protected]
We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.
We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier.Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.
When you apply...
Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.
All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.
As a publicly funded employer, we need to ensure we utilise our funds responsibly, this may mean we are unable to support sponsorship required to gain the right to work for particular positions. We strongly advise you to contact the line manager or a member of the Resourcing Team before applying to confirm if we will be able to support with sponsorship for that post.
King's Trust Support
If you’re aged between 16 and 30 years-old, you can get FREE employability support from The King’s Trust. The King’s Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS.Please contact Enquiries.H&[email protected] for support.
Secondments/Fixed term
Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.
If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.