Customer Service Advisor
Customer Service Advisor – Wigan - Full time; 40 hours per week - £23795.20 per annum
Do you have customer service experience? Are you a good communicator?
Full time (40 hours) : Any 5 out of 7 days : Working hours between 8AM – 8PM : 1x Hour Lunch, 2x 15 minute break.
Shift Patterns:
- 08:00-17:00
- 10:00-19:00
- 09:00-18:00
- 11:00 –20:00
About the Job
APCOA is a recognised front runner in parking management services with a presence in 12 countries across Europe, managing 1.3 million parking spaces, across 12 countries and approximately 4,300 employees.
About the Role
Customer Service Advisor – Providing a positive and excellent customer journey from beginning to end and working to ensure customer satisfaction.
What will you do? :
- You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping, and de-clamping of vehicles parked incorrectly in Ireland.
- You will handle inbound email queries from clients and customers, and advise them how to appeal correctly.
- You will be placed in a rotating roster with your fellow CSC members and must be flexible to change working hours.
- You will work 5 x 9-hour shifts per week although this may change if overtime is required (1 hour deducted for lunch)
- You will be required to work between the operating hours of 8AM – 8PM.
- You’ll be required to work in our office as our contracts are essential services
What will you bring? :
- Previous experience working in a call centre environment is an advantage, although not essential
- We are looking for someone with a basic knowledge on computers, although not essential.
- You will be target-oriented, customer-focused, and have a friendly manner.
- Full training will be provided
- Chance to learn multiple skills in different sectors of the parking industry.
- Full time employment
- Pension Scheme.
- Hourly wage
- Free town centre parking
- ‘’Free Food Friday!’’ We order pizza on the last Friday of each month
Does this sound like you? Then please apply now!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support.Staff have the training openings to fulfil their potential while aiming for excellence in their work.