Assistance Service Manager

Job overview

Medicine Division

Diabetes & Endocrinology

Gastroenterology & Endoscopy

Cardiology

Respiratory Medicine

Surgical Division

Trauma and Orthopaedics

Surgical Specialities

The successful post holder will play a key role in the Care Group leadership team, providing managerial and day to day support to the HoOp and members of the triumvirate. The post holder will work with colleagues internally and externally in implementing the objectives relevant to the Medical Directorate.

The focus of the role will be to support the Care Group leadership team in achieving key performance indicators, ensuring that there are appropriate measures in place to monitor performance and agreeing remedial action/highlighting successes to the Care Group Management team.

Main duties of the job

patient safety standards e.g. risk assessments, equality impact assessments, Standards for Better Health requirements.

Supporting delivering 18-week and cancer target pathways.

timescale required.

discharge summaries.

service objectives and standards, and that resources are adequately prioritised, identified and managed.

Ensure all HR practice is carried out efficiently and in line with Trust policies and procedures.

Have in place good team communication, including regular documented team meetings.

Work with colleagues to provide staff development and training opportunities ensuring staff are trained to a high level of customer care.

Develop strong relationships with key clinical staff within the directorates.

corrective action is taken where data quality problems are detected.

Analyse data to provide information to facilitate forecasting and planning, enabling the Medical Directorate to achieve key targets.

Provide cover for absent colleagues as necessary.

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

• Ensure that the service is compliant with agreed local and national

• Supporting delivering 18-week and cancer target pathways.
• Length of stay reduction.
• Take a lead in organising complaints received within the directorates,

• To take the lead on the implementation of digital dictation and electronic discharge summaries.
• Manage the Services Secretarial Teams, putting in place a clear

• Ensure that the activities or the team are properly co-ordinated to achieve service objectives and standards, and that resources are adequately prioritised, identified and managed.
• Ensure all HR practice is carried out efficiently and in line with Trust policies and procedures.
• Have in place good team communication, including regular documented team meetings.
• Work with colleagues to provide staff development and training opportunities.
• Providing training and updates on the service development work as

• Ensure that all staff are trained to a high level of customer care and their progress is monitored on a regular basis.
• Provide support to operational colleagues through the change management process, providing guidance, training or other support as appropriate.
• To lead on specific projects as agreed by the Directorate Team.
• Develop strong relationships with key clinical staff within the directorates.
• To be responsible for ensuring data quality in service areas and ensure corrective action is taken where data quality problems are detected.
• Analyse data to provide information to facilitate forecasting and planning, enabling the Medical Directorate to achieve key targets.
• Lead management of complex complaints within the service, ensuring

• Collate and report on complaints received.
• Provide cover for absent colleagues as necessary.

Person specification

Qualifications

• Educated to degree level or equivalent
• Postgraduate management qualification or equivalent level experience.

Experience

• Demonstrable administrative experience.
• Health service experience
• Ability to work to deadlines
• Able to work with a range of professionals
• Able to pay attention to detail

Knowledge

• Thorough familiarity with the NHS and health policy

Skills

• Evidence of good written and verbal communication skills
• Ability to work with staff at all levels of the organisation.
• Effective time management skills
• Ability to work under stress and build strong relationships.
• Good IT skills with knowledge and experience of Microsoft products.
• Ability to work as a team player

• Project management and influencing skills

Other

• Reliable, thorough and decisive
• Personal commitment to the core values of the NHS

Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months’ of their 18^th birthday.

Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

Bank posts require upfront payment. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.50 (standard) and £54.50 (Enhanced).

From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures.

Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.

All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.

As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Please note: new entrants to the NHS will commence on the first pay point of the relevant band.