Neighbourhood Team Leader

Greater Manchester

Interviews: End of January 2025

At MSV Housing we’re committed to making sure our customers have good quality, safe homes and communities, and our Neighbourhood Team Leaders are key to making this happen.

We are looking to recruit an experienced, enthusiastic individual to support the team to deliver a holistic tenancy, property management and neighbourhood management service focusing on a 360-degree understanding of People, Property & Place to join our established team.

Reporting to the Regional Neighbourhood Manager the Neighbourhood Team Leaders take an operational lead role in ensuring the effective delivery of high quality and effective neighbourhood management services in accordance with the Group’s policies and procedures.

In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

• Recognise and respond to the challenges faced by customers and communities whilst enabling frontline teams to deliver resilient and more responsive services to our customers.

• Contribute to continuous review and improvement of MSV’s Neighbourhood Strategy and Offer. To provide direction and guidance for the Neighbourhood Team, promoting MSV’s values and ethos.
• Lead on the efficient control and recovery of high-level rent arrears in accordance with the Group’s policy and procedures and the sector’s best practices. Ensuring MSV’s rental income is maximised, and targets are met whilst aiming for them to be exceeded.
• Work within the Regulator of Social Housing’s Consumer Standards
• Develop and strengthen partnerships both internally and externally, working collaboratively with other teams to improve the customer journey and actively promote interagency working throughout the Neighbourhood teams.

• Evidence of and commitment to continual professional and management development.
• Experience of working in neighbourhood management and managing staff.

• Experience of delivering quality work on time.
• The ability to manage and prioritise a demanding workload.
• Customer focused and a desire to provide services to a high standard.
• Strong interpersonal skills with a friendly and professional manner.

We offer a range of great benefits including:

• Essential car user allowance to support you with car running costs.
• Flexibility on where you work with home working kit provided.
• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an anonymised CV if they can do so.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. https://www.msvhousing.co.uk/careers/job-vacancies/

If you wish to discuss the roles informally, please contact Ross Tomlinson, Head of Neighbourhoods on 0161 866 0144

Interviews are scheduled to take on 28 January 2025 however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.