Team Administrator - CPI
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .
Job overview
We have an exciting opportunity for an experienced administrator to join our team! We are looking for someone who will provide high level confidential administrative support to the the Complex Psychological Interventions team.
You will be required to provide a comprehensive, confidential, secretarial and administrative service to teams who care for people who experience severe and enduring mental health illness, with complex needs. The work is varied and interesting. Previous NHS experience would be an advantage, as well as the ability to work on your own initiative.We are looking for a team player with excellent communication skills and the ability to project the professional image of the business through demonstrating empathetic customer service care in all activities.
The ability to maintain a calm, positive and flexible approach to your work is essential. The successful candidate will be an enthusiastic, hard-working team player who can ensure excellent communication and organisational skills, sustain quality in their document production, manage their own workload on a day-to-day basis, and prioritise work to meet deadlines.
Working in conjunction with colleagues, service users and internal and external stakeholders. the post holder will directly contribute to the efficient running of the CPI team.
Main duties of the job
The post holder will work to provide administrative support CPI team.
This would include being confident in using a number of office systems including ordering office supplies using the Trust’s electronic procurement system. To communicate effectively with a wide range of people including colleagues and members of the public via telephone and/or in person, ensuring at all times that a professional approach is presented.The role would also include the successful candidate to actively support team meetings - co-ordinate, collate and ensure accurate and timely distribution of papers, as needed. To ensure that Minutes are accurate, well written and presented, and effectively distributed in a timely manner.
As a highly valued member of the Admin support team you will also work alongside other Team Administrators at Pullman Place as and when required to meet the service demands,( including providing support with recording of leave, sickness absences and bank shifts onto the relevant computer systems as directed by the Team Manager.To support with organisation of induction packs, interviews, time sheets and documentation relating to recruitment paperwork and support with the MDT meeting (minute taking) as directed by Team Manager and or Locality Support Service Manager.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Working for our organisation
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Detailed job description and main responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live.Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care.
So we want to know What Matters to You and that you will share our values and join us on this very important journey.
Please refer to the Additional Information attachment before submitting your application.
Person specification
Qualifications and Experience
Essential criteria- GCSE level grade C education or equivalent Good literacy and numeracy skills
- NVQ Level 3 in administration or equivalent.
- Proven experience of unsupervised administrative work in a busy office environment
- Experience of using customer/patient information system
- Minute-taking
- Previous experience of working within the NHS
- Previous experience of working within mental health
Personal Skills, Abilities and Attributes
Essential criteria- Ability to communicate effectively in both verbal and written form
- Ability to work effectively both autonomously and as part of a team
- Ability to demonstrate an empathetic and sensitive approach when dealing with people
- Good organisation and time-management skills
- Proactive approach - able to work on own initiative
When joining us, as well as becoming part of a team that makes a difference, we also offer:
- Free car parking at many of our sites
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
- A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
- Generous NHS pension and enhanced pay when if you work unsocial hours
- Flexible, family friendly and agile working opportunities
- Recognition and long service awards
- Fast Track physiotherapy
- Our Wellbeing line
- Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.
For more information please see the attached 'Additional Information for Applicants' document.