Assistant Support Manager
Job overview
An exciting opportunity has become available to the join the Urology Department at Leighton Hospital as an Assistant Support Manager. This is offered as a part-time permanent post.
The post holder will be required to work Monday to Wednesday within the Urology team alongside the Support Manager and Service Manager. The role will involve deputising for the Support Manager as and when required, including line management duties for the administration team.
Main duties of the job
The post holder will support the Service Management Team in managing the Medical Records administrative team within Urology and support in ensuring effective service delivery of Urology outpatient clinics including the monitoring of performance targets.
The successful candidate will be expected to monitor, assess and delegate workload amongst the team. They will be responsible for managing sickness and annual leave and be able to identify and step-in to fill gaps to ensure continuity of services.
It is essential that the post holder can exercise initiative suitable to the role and is fully supportive to other colleagues in the administrative team.
A key requirement of the post is to proactively manage clinics and appointments, including making recommendations and implementing any authorised changes to clinic templates to ensure best use of capacity and compliance with national targets.
The post holder will be expected to organise their workload and co-ordinate their activities in conjunction with the Support Manager to ensure that an efficient service is provided. It is essential that the post holder is able to exercise initiative suitable to the role and is fully supportive to other colleagues in the administrative team.
It may be necessary to deputise for the Support Manager when necessary.
Working for our organisation
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.
The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Detailed job description and main responsibilities
Ideally, previous management or team leadership experience is preferred however all tasks involved in the role can be learnt through job exposure. Full training and support will be given upon commencement in post for all areas of the job description.
The ideal candidate will also have a background of managing staff in areas such as annual leave, sickness management and other HR issues.
Person specification
Experience & Knowledge
Desirable criteria- NHS experience
Skills
Essential criteria- Ability to prioritise own work, across the Division, liasing with other staff & teams
- Excellent verbal and written communication skills
- Proficient in computer skills, ECDL or equivalent Microsoft Office
- Diplomacy and ability to deal with difficult situations
Management
Desirable criteria- Supervisory skills/training
- Please let us know if you require an adjustment to our recruitment process.
- We are a flexible working employer, so please talk to us about any flexible working requirements.
- All correspondence will be sent to the email address you have registered as your TRAC account.
- Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
- Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.
- Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
- Please provide a contact email address for referees. We will not request references until after you have been made a formal job offer.
- You will be required to pay for your DBS disclosure (where the post requires one). This will be done via 3 monthly instalments from your pay. We encourage applicants to join and remain registered with the DBS update service.
- We do not reimburse travel to interview expenses.
- Some posts may have implications on existing NHS Pension Scheme arrangements. For further information please visit the NHS Pensions Agency website: https://www.nhsbsa.nhs.uk/nhs-pensions
- Employers have a legal responsibility to ensure that their employees have a “right to work” in the UK. If you intend to seek permission to work in the UK via a Skilled Worker visa, please be aware that the UK Government set eligibility requirements e.g. minimum salary requirement and skill levels. Not all NHS roles are eligible for sponsorship. We recommend that you use the information on the Home Office website to check if this role will be eligible.