Customer Advisor

Your new company

This organisation is a household name in Northern Ireland. They promote a positive work environment, with continuous learning and development on offer.

Your new role

In this role, your responsibilities will look like the following:

• Record customer and job request details on company systems.
• Initiate appropriate responses in line with business processes.
• Pay attention to health and safety, business growth, and service delivery standards.
• Provide general administrative support.
• Perform street work noticing tasks.
• Plan connections and process requests from utilities for plant location.
• Verify documentation and input data.
• Handle inbound and outbound customer contacts regarding gas emergencies, asset maintenance updates, and other business-related enquiries.
• Manage incoming and outbound telephone calls.
• Assist in the administration and planning of asset maintenance work.
• Handle and resolve customer complaints
• Input data and assist with administrative tasks.
• Update connection, metering, and service information on company systems.
• Interpret and translate technical information for appropriate responses.

• Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above
• At least one year’s experience working within a customer service environment and dealing with telephone enquiries
• At least two years' administrative experience
• Excellent IT skills.
• Ability to work as part of a team and on their own initiative without supervision
• The ability to multitask various activities.
• Excellent communication skills, including a polite & friendly telephone manner

• Contributory pension scheme
• Free life assurance
• Enhanced maternity and paternity pay for qualifying staff
• 32 annual leave days (inclusive of statutory days)
• Additional leave with length of service
• Excellent progression opportunities
• Dedicated health and wellbeing programme
• Employee Assistance programme

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

#4653509 - Johanna Gray