Customer Service Specialist

ARe you looking to work with a world class business who are looking for a driven Services Coordinator to join their team? This role is crucial in providing top-notch support for sales and services to a diverse portfolio of customers and internal staff. If you excel in customer-facing roles and proactive problem-solving, this position is perfect for you. Read on for further details:

Day-to-day duties of the role:

• Deliver exceptional customer service, handling a wide range of queries related to orders, products, and returns.
• Build and develop strong relationships with internal stakeholders to ensure customer needs are met.
• Manage order processing and fulfilment for assigned customers.
• Respond to customer enquiries via telephone and email regarding supplied parts and services.
• Liaise with company partners for all service enquiries and orders.
• Monitor customer and supplier financial accounts.
• Produce customer order acknowledgements and log orders onto the company ERP system.
• Support customer complaints management in line with ISO 9001:2015 standards.
• Monitor orders for delivery expectations and liaise with other departments to determine stock availability.
• Handle stock queries and expedite the dispatch of goods.
• Coordinate travel and accommodation for Services Support staff and visiting customers.
• Provide hospitality to all visiting customers and representatives.
• Offer telephone and email technical support for company-supported products.
• Issue quotations and create sales/work orders.
• Refer all customer correspondence to available field engineers.

Required Skills & Qualifications:

• Proficiency in MS Office and PC-based engine diagnostics/programming.
• Accurate data entry skills and strong attention to detail.
• Organised approach to tasks and capable of working on own initiative.
• Experience in a customer service environment.
• Ability to adapt and respond quickly to changing requirements.
• Clean full UK Driving Licence.
• On-the-job training will be provided for all relevant business IT systems.

Benefits:

• Competitive salary and excellent development opportunities.
• Bonus scheme.
• Employee support assistance and discounts.
• Hybrid working model to balance time between office and remote locations.
• Inclusive culture that values continuous learning and development.

Please apply online now to avoid disappointment.