Medical SDEC Receptionist

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Job overview

We are looking for an enthusiastic, caring person to join our team in Medical SDEC

The Receptionist is the first point of contact and will provide a full reception service, including meeting and greeting all attendees to the reception desk.

You will need to be flexible to cover when the other team members are on leave so a smooth service can be maintained.

The SDEC receptionist team are required to cover Monday to Friday 08:00 to 20:00 and Weekends 09:30 to 13:30.

We are a busy day unit receiving referrals for patients from most specialties within the Trust and direct GP referrals.

If you think you have the qualities needed to provide a patient focused high quality service, then this could be the job for you.

1. To accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department
2. To maintain medical records by ensuring that all contents are correctly filed in the appropriate place
3. To receive and admit patients using the relevant computer systems
4. To undertake routine clerical work and associated tasks
5. To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties
6. To assist with distressed/bereaved relatives
7. To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits
8. Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is maintained at all times
9. To arrange ambulance transport for patients as required
10. To liaise with staff in other departments as required
11. To provide ad hoc information and support to other staff when required
12. To provide information to medical staff when requested
13. To assist in the training of new members of staff to ensure all staff can carry out their role competently
14. To be fully trained and competent to respond to a major incident alert
15. To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has full cover for holidays and sick leave
16. To maintain confidentially and adhere to the Data Protection Act at all times

Working for our organisation

Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

1. To accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department
2. To maintain medical records by ensuring that all contents are correctly filed in the appropriate place
3. To receive and admit patients using the relevant computer systems
4. To undertake routine clerical work and associated tasks
5. To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties
6. To assist with distressed/bereaved relatives
7. To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits
8. Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is maintained at all times
9. To arrange ambulance transport for patients as required
10. To liaise with staff in other departments as required
11. To provide ad hoc information and support to other staff when required
12. To provide information to medical staff when requested
13. To assist in the training of new members of staff to ensure all staff can carry out their role competently
14. To be fully trained and competent to respond to a major incident alert
15. To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has full cover for holidays and sick leave
16. To maintain confidentially and adhere to the Data Protection Act at all times
17. To undertake any other such duties commensurate with the post

Person specification

Essential

• Evidence of good education and Word excel, internet, microsoft outlook
• Evidence of previous experience of NHS computer systems
• Evidence of team working

• NVQ or equivalent in customer service/care

Communication

• Good communication and organisational skills
• Strong communication skills
• Evidence of working in a team

personal

• Ability to adapt to high pressure and ever changing environment

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.