Technical Business Analyst
At OES, we’re passionate about enhancing lives through education, working collaboratively to deliver powerful learning experiences.
We partner with the world’s leading universities to enhance the student experience for the digital era to meet our purpose of being the world’s most impactful enabler of education. At OES, we are passionate about student success and the future of education.
In 2024, we have launched a strategic partnership with Aston University who are a transformational UK university and we are now looking for talented, ambitious individuals to grow our team. You will be joining OES at an exciting time with significant opportunities for professional growth, creativity, and impact.
The Technical Business Analyst is primarily responsible for understanding the business objectives and translating them into technical requirements. Working with multiple teams across the business, this role is responsible for translating stakeholder objectives into technical requirements, help articulate business value, assist in identifying solution options including pros-cons for each, support prioritisation and ensure that the changes and impacts are understood by the affected parties.
This position is a hybrid role based in OES’ central Birmingham office (2-3 days per week) with the remainder working from your home.
Requirements- Conduct analysis of business issues, technical challenges and help articulate business impact and value
- Identify, gather, analyse and document business requirements and translate these into technical specifications
- Partner with key technical stakeholders to identify solution options, articulating pro-cons for each and assist in designing solution architecture.
- Work closely with business stakeholders and partner stakeholders in defining and mapping business process, also help them in prioritisation based on business impact and value
- Distil requirements into succinct scenarios (user stories) with acceptance criteria and validation rules
- Prepare delivery plan (including resource plan, schedule and relevant progress tracking mechanism) for end to end value delivery
- Report progress to Senior Stakeholders and Exec groups, including risk, issues and dependencies
- Coordinate and assist with User Acceptance Testing for technical implementations
- Assist with developing test data and participate in planning and executing system and integration testing in conjunction with operational staff
- Support change management activities - Work with Power Users to develop user support guidelines and documentation to ensure processes are followed correctly and data integrity is maintained
- Conduct release planning and support deployment activities
- Collaborate with external partners and key internal stakeholders to transition projects to BAU management
- Contribute to the assessment of integrating third-party applications into existing systems
- Maintain an understanding of the technology landscape to make recommendations for resolving business issues and process inefficiencies.
- Maintain and foster healthy and productive engagement and relationships with partner stakeholders
- Support IT Management by facilitating relevant Agile rituals effectively and also provide relevant information required for project management and governance
- Promote Agile ways of working and help team in improving their understating of agile methodology
Skills, Experience and Qualifications:
Essential:
- Bachelors degree in relevant discipline
- Strong and demonstrated skills in business process analysis and mapping
- Strong understanding and knowledge of SDLC within an Agile environment
- Sound knowledge in maintenance and access to data and information, including the ability to identify, design, extract, and report on complex datasets, with a good understanding of SQL and relational data structures
- Outstanding stakeholder management skills
- Strong ability to elicit, refine business requirements and drive prioritisation discussions
- Excellent analytical skills, attention to detail and strong problem-solving skills.
- Strong written and oral communication skills
- Ability to work collaboratively in a team environment, operate autonomously with little direction as well as see the big picture
- Exceptional team player with a willingness to perform tasks outside their role when required
- Demonstrate initiative, flexibility and an ability to work under pressure
- Experience liaising with vendors and external organisations
- Familiarity with information management applications
Desirable:
- Functional knowledge of CRM system is highly desirable
- Strong understanding of configuration and coding practices of SaaS systems
- Relevant certification in Agile methodology and demonstrable experience agile ways of working.
- Experience in education sector and understanding of student lifecycle.
- Functional knowledge of CRM System, especially Salesforce will be highly beneficial
- Understanding of configuration and coding practices of SaaS systems would ideally including AWS and Salesforce modules.
The salary for this position would be between £46,000 - £51,000 per annum, dependant on experience.
Benefits- Global organisation focused on growth = lots of opportunities for our employees
- Engaging & vibrant organisational culture
- 35 hour working week, within a flexible working environment
- OES values driven recruitment principles
- Career-life fit – health & wellbeing focus
- 25 days of annual leave + Bank holidays
- Purchased leave scheme
- OES strategy reflects respect, honesty & diversity
- Continuous improvement through challenging & meaningful work
- Study assistance and leave for eligible employees
- High growth industry & strong partner/shareholder backing
- Genuine focus on student success
- Global mentoring program
- We are proud to support the Living the Wage movement