ENT Medical Support Secretary (Part Time, Fixed Term)

A Vacancy at University Hospitals Bristol and Weston NHS Foundation Trust.

This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Ear Nose and Throat (ENT) Outpatients Department in an acute city centre hospital.

We are looking for a member of staff with a “can do” attitude and excellent communication skills, both verbal and written and good typing skills.

We are seeking a dedicated and empathetic Medical Secretary to join our team. The ideal candidate will provide essential communication and administrative support within a clinical environment.

• Act as a primary point of contact for clinical and non-clinical staff, patients, relatives, and carers via phone and email, maintaining a professional and empathetic approach at all times.
• Handle patient queries, return calls promptly, and escalate issues to the relevant team members as necessary.
• Ensure patient records are accurate, up-to-date, and prepared for clinics.
• Assist with sorting and distributing reports and ensuring relevant documentation is filed appropriately.
• Perform clerical duties, including maintaining filing systems, diary management, and scanning patient notes.
• Support referral to treatment pathways, tracking clinic outcomes, and coordinating appointments.
• Provide coverage for other secretaries during absences and attend meetings as required.

• Strong communication and interpersonal skills, with the ability to manage sensitive situations.
• Organisational skills with the ability to maintain accurate records and documentation.
• Ability to adapt and work across different specialties when needed.

Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

This advert closes on Wednesday 29 Jan 2025