Receptionist, Band 2- Emergency Department
Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.
As a former winner of England for excellence award: Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.
As a hospital Trust we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.
By joining Gloucestershire Hospitals NHS Foundation Trust new colleagues can look forward to a warm welcome and a future full of opportunities and support.
Job overview
Receptionist, Band 2- Emergency Department (Hours 15 per week) - Fixed Term Contract for 6 months
Are you enthusiastic, highly motivated and wanting to work for the NHS? If you are looking for a job where you will be kept busy and no day is the same, the Receptionist role could be for you.
This specific job role entails working day shifts, on a set shift pattern which will include working unsocial hours, weekends and Bank Holidays. Unsocial hours worked attract an enhanced rate of pay. You must be able to have a flexible approach and be able to work extra shifts to ensure Reception has optimum Reception cover.
You will be part of a friendly team of approximately 10 Receptionists working in a busy Emergency Department working with a wider multi-disciplinary team. You will be working in a fast paced/ever changing environment.
Main duties of the job
To provide a comprehensive and efficient Reception service within the Emergency Department.
Register/book in patients, update patient records, make referrals to other departments, using the Trust's IT system.
Scanning of patient documentation.
Answer telephone enquiries.
Deal with enquiries at Reception that are not necessarily ED related.
Working for our organisation
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals.As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Detailed job description and main responsibilities
Knowledge of TrakCare and other NHS systems - training provided
Competence in IT skills including Outlook and Word
Confidence in dealing with members of the public, all disciplines of hospital staff and other agencies.
Excellent telephone and interpersonal skills.
Ability to communicate clearly and act quickly in an emergency situation
Able to work under pressure, problem solve in a changing and challenging environment.
Attention to detail, familiar with medical terminology.
Able to prioritise, work autonomously using own initiative as well as working collaboratively as a team.
Able to deal with the general public in a wide range of situations requiring diplomacy, tact and compassion.
Able to deal with challenging behaviour in a tactful and calm manner.
Capable of learning new skills and adapting to new policies and procedures in an ever changing environment.
Understanding of hospital and basic knowledge of roles in other areas
Alternative contact:-
Helen Link, ED Receptionist
[email protected]
Telephone:- 0300 422 3046/3147
Person specification
Qualifications
Essential criteria- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City & Guilds certificate level in Business Administration or equivalent
- Customer service qualification/training
Experience
Desirable criteria- Previous NHS experience and/or dealing with members of the public
- Experience in dealing with difficult service users and challenging behaviours
- Proven experience of working in a fast paced environment and responding to emergency situations
Knowledge / Skills
Essential criteria- Competent IT skills
- Excellent interpersonal and telephone skills with ability to interact with a wide range of multidisciplinary staff, external agencies and members of the public
- Ability to work autonomously
- Meticulous in collecting /recording of data
- To be flexible with shifts and be able to pick up extra shifts to ensure optimum reception cover
The health and wellbeing of our staff and patients remains the priority of the Trust. Vaccination remains the best chance we have of conquering COVID and the Trust encourages everyone to take up this offer.
Please note, this vacancy may close as soon as sufficient applications have been received, so please apply as soon as possible if you are interested. The Recruitment Team are unable to accept any applications after the position has closed on NHS Jobs.
Committed to safeguarding our community
If applicable for the post, all successful candidates will be required to pay for their own Disclosure and Barring Service (DBS) check. The cost will be £29 (standard checks) or £46 (enhanced checks), and will be recovered through two instalments from the candidate's salary.Please contact [email protected] for further information.
The Trust is a safeguarding employer committed to the safeguarding and promotion of welfare of children, young people and vulnerable adults and expects staff and volunteers to share this commitment. The Trust is committed to safe recruitment practices to protect children and vulnerable adults, and any appointment will be subject to satisfactory clearance.As part of the organisation's commitment to Safer Recruitment, candidates may request copies of relevant policies and procedures by contacting the Recruitment Team at [email protected]
Committed to supporting service personnel
As part of our commitment to support Service Personnel, Gloucestershire Hospitals NHS Foundation Trust, in collaboration with the Career Transition Partnership, offer a Guaranteed Interview Scheme for all qualifying Service and Ex-Service Personnel.To qualify for a guaranteed interview, candidates must meet the essential criteria for the post and be either a current member of the Armed Forces, or be within the two year period of resettlement. If this applies to you please email the job reference number and your AR number to the Recruitment Team at [email protected]
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