Internal Account Coordinator

Immediate starts available

We are actively recruiting on behalf of an established client in Leyland due to expansion who are seeking two Internal Account Co-Ordinators to join the team.

The purpose of the role is to work closely with Commercial and Supply Chain teams to proactively manage sales orders through the business and to provide administration support to the introduction of new products and product changes within the business.

Ensuring an excellent standard of service in chasing and processing customer sales orders, handling enquiries, resolving customer complaints, improving customer service, and organising delivery schedules for the customer.

Liaising with suppliers, customers and internal functions to assist with the product development process. Helping to ensure products are developed, approved, set up in a timely manner and all subsequent iterations are successfully managed for first time NPD and EPD.

Coordinators are part of the front line of the business and must maintain and drive the positive image, brand, and reputation of the organisation.

Key Responsibilities:

• Generating new orders through regular account contact (email, phone etc).
• Promptly processing customer sales orders.
• Maintenance of sales order file and uploading sales order to the IT System.
• Pro-actively contacting customers to co-ordinate the delivery of free issue components on time and in full.
• Advising and updating customers of production schedule and delivery dates per order.
• Presenting the customer with monthly stock reports to support their inventory control.
• Obtaining and analysing customer forecasts.

• Raise new product BOMs (NPD) and make appropriate BOM changes (EPD) in the IT system.
• Lead the management of the customer seal sign off process (Pre-Procurement Silver seals).
• Manage the handover process from NPD
• to the Purchasing team.

• to the Quality and Goods-in team.

• Manage with suppliers and customers the artwork sign-off process; this includes internal sign off, version control and maintenance of the artwork folders.
• Coordinate and post out customer samples to support the Commercial team.
• Support Commercial with the exit plan for the termination of any business (sharing residual stocks – volume, value and run out timings).
• General administrational NPD tasks as required and prioritised by the Commercial Director.
• General office tasks as required (answering the phone, greeting visitors, office cleanliness, managing sundry requirements)

Interested in this position?

WhatsApp / text: 07742 071 733