Retail Banking Complaint Handler
Huntswood is looking for experienced Financial Services Complaint Handlers to join a well-established project with a leading name in retail banking. If you have a background in complaint resolution, hands-on experience in retail banking and you're available to start in May, we would like to hear from you.
Starts: Throughout May 2026Location: Working from Home
Rate: £160 per day
Hours: Shifts between 8:00am and 7:00pm, Monday to Friday
Husp only recruitment - This is only available to individuals working via the Husp umbrella company, we can assist you with this
Duration: An initial contract to December 2026
As a Complaint Handler, you'll play a key role in delivering exceptional service by investigating and resolving complaints across a variety of products either Savings, Credit Cards, Overdrafts and more. This is a customer-facing role that blends phone and email communication, giving you the opportunity to make a real impact with every interaction.
Role requirements:
- Proven experience handling financial services complaints throughout the entire lifecycle, from initial intake to final resolution
- Suitable work space at home with strong broadband connection
- Excellent communication and interpersonal skills
- Ability to work independently as well as being able to work as a team
- Strong attention to detail
- Ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
Why Join Huntswood?
Huntswood, part of ResultsCX, is known for partnering with major financial brands on impactful operational and customer experience projects. Joining us means:
- Gaining exposure to a leading banking organisation
- Enhancing your experience in a dynamic, professional environment
- Building a long-term working relationship, opening doors to future opportunities
- Becoming part of a team that values integrity, excellence, and people development
"It's not just about what we do, but the way we do it. And it's our values that make us special."
If you're motivated, professional, and ready to contribute meaningfully to a major financial services project, we'd love to hear from you.
Apply today
For your safety during the recruitment process, Huntswood will only ask for your contact details via email initially-never personal or sensitive information.