Customer Technical Manager
About Our Client
Our client, a leading manufacturer and key supplier of ready-to-eat (RTE) products and sauces, are looking for a Customer Technical Manager to provide seamless technical support for their customer base. Supplying major UK retailers and top UK manufacturers, they need a proactive leader to manage technical relationships with customers, ensure compliance, and uphold high-quality standards.
This role involves acting as the first point of contact for retailers, overseeing a dedicated team, and ensuring technical requirements-such as audits, specifications, and product quality-are met efficiently. The ideal candidate will be experienced in food manufacturing, customer liaison, and technical compliance, with a strong retailers experience.
Job Description- Build strong customer relationships, ensuring technical requirements are met efficiently.
- Lead and support the technical information team, assisting with audits, specifications, and customer queries.
- Act as the key technical contact for customer visits, audits, and meetings, ensuring commitments are fulfilled.
- Manage customer feedback systems, overseeing audits, compliance, and complaint resolution.
- Collaborate with NPD, commercial, and operations to develop safe, legal, and innovative products.
- Ensure robust safety and quality systems for microbiological monitoring and compliance.
- Oversee team management and succession planning, while contributing to crisis management.
- This role is onsite.
The Successful Applicant
A successful Technical Manager should have:
- A degree in Food preferred
- HACCP Level 3/4
- BRC experience
- Food Safety Level 3
- Well versed with auditing (whether that be suppliers or internally)
- Customer Management experience
- Up to £58k
- Amazing growth within the business
- Great overall package included + benefits