Customer Care Representative - CZ/SK Speakers

About the role

Join our growing team at Tesco/'s Waterford Customer Engagement Centre.

We are currently looking to recruit CZ/SK speaking Customer Care Representatives at our Waterford Customer Engagement Centre. Successful candidates will join at 95% of the established rate which is €13.30 per hour moving to €14.00 per hour after 12 months.

Based at our Waterford Customer Engagement Centre, the successful candidates will manage inbound and outbound contact from our customers by responding to and resolving queries, logging different contact types, and recording interactions.

You will use your skills and knowledge to deliver appropriate solutions and provide an effortless service to our customers.

Daily starting and finishing times will vary depending on the business need on an ongoing basis, so the element of flexibility is required.

• Resolving product and service problems by clarifying the customer/'s query and identifying and implementing a resolution
• Taking ownership of the issue and following through on commitments make
• Recommending improvements based on customer needs analysis
• Participating in Every Day conversations with my manager
• Sharing my knowledge freely with others
• Supporting my colleagues to achieve team goals and objectives
• Delivering my own personal objectives
• Following our Business Code of Conduct and always acting with integrity and due diligence
• Continually developing my skills to be the best I can be in my role
• Looking for and raising opportunities to improve processes and practices in the business and embracing change
• Role modelling the Tesco values and leading by example in what I do and how I behave
• Ensuring I understand our core purpose and the role I play in delivering this

You will need

Operational skills relevant for this job:

• Fluent CZ/SK speaking abilities
• Excellent communication skills (both verbal and written)
• Customer service orientation
• A responsible attitude
• Adaptability and flexibility

Experience relevant for this job:

• Leaving certificate or equivalent required
• Knowledge of customer service principles & practices
• Team work & working on own initiative
• IT literacy

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

• Competitive Salary
• Pension Scheme*
• Annual Bonus Scheme*
• Life Assurance Cover
• Colleague Clubcard with 10% discount increasing to 15% starting on the last Friday of each month for 3 days (including a 2nd card for a family member)
• Annual leave
• Save As You Earn Scheme
• Paid Family Leave
• Bike to Work
• Long Service Awards
• Commuter Scheme
• Wellbeing Initiatives

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com