Administrative Assistant

Administrative Assistant - Passenger Services

Hours: 35 hours per week, split shifts (7 AM - 3 PM / 10 AM - 6 PM)

About the Role:

We are looking for a highly organised Administrative Assistant to join Lewisham Council's Passenger Services team on a temporary basis. This role involves providing high-quality operational and administrative support to ensure the smooth running of transport services.

Key Responsibilities:

• Input and maintain records, including staff appointments and service data
• Support the management of databases for scheduling, time management, and reporting
• Handle telephone, email, and written communications, acting as the first point of contact
• Assist in resolving operational issues and service disruptions
• Maintain vehicle and transport records, ensuring compliance with Data Protection and DVSA requirements

• Process service communications, complaints, and prepare reports
• Take meeting notes and support staff training administration
• Work flexibly within shift patterns and occasionally attend passenger service rounds in emergencies

Requirements:

• Proficiency in Microsoft Office and database management
• Experience in a similar role within transport, public services, or local government is desirable

Additional Information:

This role falls inside IR35 and requires flexibility in working hours to meet service needs.

Start Date: 10th March 2025